Bilingual Warehouse Fulfillment & Client Support Coordinator

Job Type: Full-Time

Start Date: Immediate

We are looking for an organized, dependable, and positive Bilingual Warehouse Fulfillment & Client Support Coordinator to join our growing team as soon as possible.

This is not a general warehouse position. This role is focused on order fulfillment, inventory organization, shipping coordination, and client communication. You will help make sure orders are picked, packed, and shipped accurately while also serving as a point of contact when clients have questions, concerns, or need updates about their orders.

About Us:

We are an entrepreneurial team based in South Florida, managing multiple growing businesses and projects. Our CEO, Leo Horacio, is an entrepreneur and founder of Luna Learning. You can learn more about him on Instagram at @leohoracio.ecom or through a Google search.

We have a fast-paced but positive work environment and are looking for someone who can become a trusted, long-term member of our team. Because we manage several businesses and projects at once, organization, communication, discretion, and follow-through are extremely important in this role.

What You’ll Be Doing :

• Pick, pack, label, and prepare customer orders for shipment.
• Check orders carefully for accuracy before they are shipped.
• Receive, count, organize, and store incoming inventory.
• Maintain clean, organized inventory areas and help keep the warehouse running efficiently.
• Monitor order status, shipments, and delivery updates.
• Identify and help resolve issues involving delayed, missing, damaged, or incorrect orders.
• Communicate professionally with clients regarding order updates, shipping delays, missing items, or other concerns.
• Coordinate with the warehouse team to make sure clients receive accurate and timely information.
• Track order or inventory issues and follow through until they are resolved.
• Assist with general administrative and operational tasks as needed.

Who We’re Looking For:

We are looking for someone who is comfortable working in a warehouse environment but can also communicate clearly and professionally with clients. The right person is reliable, organized, proactive, and able to stay calm while handling multiple tasks in a fast-paced setting.

You should be fluent in Spanish and have strong English communication skills. You should be friendly, professional, and comfortable answering client questions or providing order updates. You should also be able to take ownership of responsibilities, identify problems early, and help find solutions.

Previous experience in warehouse operations, fulfillment, inventory management, logistics, shipping, e-commerce, or customer service is preferred but not required.

Why This Role Matters:

You will play an important role in creating a smooth experience from the warehouse floor to final delivery. Your work will help ensure that orders are accurate, inventory is organized, clients are informed, and issues are handled quickly and professionally.

We are looking for someone who wants to grow with our team and become an important part of our daily operations.

How to Apply: Please apply with your résumé and a short introduction telling us about yourself, your availability, and any relevant warehouse, fulfillment, logistics, shipping, inventory, or customer-service experience.

We are hiring immediately and would love to hear from you.

Work Location: In person

Pay: $15.00 - $26.00 per hour

Expected hours: 40.0 per week

Experience:

• Customer service: 1 year (Preferred)
• Warehouse: 1 year (Preferred)

Language:

• Spanish (Required)
• English (Required)

Work Location: In person