Billing Administrator

Description

As a Billings Administrator, your role is to provide support to the billing operations by ensuring accurate and timely invoicing, credit notes, recharges and rebates.

The role is responsible for reviewing and analysing billing data, resolving customer and internal queries, and meeting weekly and month-end deadlines.

It also involves working closely with operational teams and contributing proactively to projects, process improvements and wider business priorities.

This role is a fixed term 6 month contract.

Your main responsibilities on a day to day basis will be:-

• Process WFS and DAS invoices, credit notes, recharges and rebates accurately and on time.
• Review and analyse billing data to identify discrepancies, trends and opportunities for improvement.
• Respond promptly and professionally to customer and internal billing queries.
• Prepare clear billing reports for customers, management and internal stakeholders.
• Work collaboratively with operational teams and contribute actively to projects and process improvements.

To be successful in this role you will need:-

• Intermediate Microsoft Office skills.
• Ability to learn new IT software skills (ABS, Cargospot).
• Knowledge of import / export process (advantageous).
• Ability to work in fast paced, deadline orientated environment.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.

About Worldwide Flight Services

WFS, a member of the SATS Group, is a global air cargo logistics leader and best-in-class ground handling partner.

In our UK business, which employs more than 900 people across 17 sites nationwide, we have a clear vision: to empower our people, continuously improve, and lead our industry through outstanding customer focus.