Billing Analyst

KEY RESPONSIBILITIES

• Review customer contracts, Statements of Work (SOWs), amendments, pricing schedules, and billing terms to ensure accurate billing setup and contractual compliance.
• Validate contract rates, fee structures, billing schedules, and pricing changes prior to invoice generation.
• Analyze and validate billing data from Workday, Salesforce, Power BI, ZAPP, and other source systems.
• Create and review monthly customer invoices in Workday, ensuring billing accuracy and timely delivery. Serve as a primary contact for customer billing inquiries, disputes, payment status, and account-related matters. Investigate billing discrepancies, perform root cause analysis, and drive issue resolution with customers and internal stakeholders.
• Provide support for external audits.
• Collaborate with cross-functional teams to support business initiatives.
• Participate in process improvement initiatives and identify opportunities to streamline processes.

EDUCATION AND professional experience:

Required:

• Degree in B.Com or a related field

• Minimum of 6 years of experience in billing, accounts receivable

• Demonstrated ability to take ownership of billing processes, drive issues to resolution, and manage priorities.

• Strong analytical skills with the ability to collect, organize, interpret and analyze significant amounts of information with attention to detail and accuracy.

• Excellent verbal and written communication skills.

• Motivated self-starter with problem-solving and critical thinking skills. Proficiency in Microsoft Excel and working knowledge of ERP environments. Experience with Workday Financials a plus

• Ability to work independently as well as part of a team.

• work environment:

  • Expectation to work primarily from the Zelis-India office on a regular in-office presence
  • Willingness to work outside of normal business hours as required to collaborate with teams outside of India