Billing Analyst II

Detailed Description:

• Coordinate and review customer billing records by sales representative and cost code to ensure data aligns with contract terms.
• Review and resolve standard customer billing inquiries and grievances, coordinating with internal teams to issue approved credits or corrections.
• Serve as a point of contact for internal departments regarding routine billing questions and account status updates.
• Ensure billing information is accurate and processed within established timelines.
• Perform account reconciliations and verify billing accuracy against customer agreements and contracts.
• Assist with month-end billing processes
• Organize, maintain, and store billing records, paperwork, and electronic documentation.
• Communicate effectively with customers and internal stakeholders regarding account and billing matters.
• Support continuous improvement initiatives related to billing processes and documentation.
• Participate in all required meetings, training, and development activities.
• Ability to communicate, including the ability to read, write, and speak English and promptly follow verbal and written directions in English.
• Perform other related duties as assigned.

Job Requirements:

• Strong attention to detail and accuracy in numerical data entry and verification.
• Intermediate proficiency in Microsoft Office applications, particularly Excel formulas, formatting, and data sorting.
• Familiarity with accounting software and ERP systems.
• Strong verbal and written communication skills.
• Ability to work effectively with customers and internal stakeholders.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities and meet month-end deadlines.
• Solid understanding of basic administrative concepts, invoicing practices, and billing procedures.
• Strong analytical and problem-solving abilities.

Minimum Qualifications:

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum of 2–4 years of experience in corporate billing, accounts receivable, or a detail-oriented financial administrative role.
• Intermediate proficiency in Microsoft Office applications, including Excel.
• Experience working with accounting software or ERP systems preferred.
• Experience performing billing, reconciliation, and invoicing activities preferred.

Additional Details:

This position operates in an office environment and requires frequent interaction with internal departments and external customers. The Billing Analyst II must maintain a strong focus on accuracy, organization, customer service, and process efficiency while supporting billing operations and financial reporting requirements.