Billing & Account Coordinator

About Us:

Cage & Miles is one of the largest and fastest-growing family law firms in Southern California. Our clients trust us to guide them through some of the most important moments of their lives, and we take that responsibility seriously. We are committed to delivering exceptional service through a team of talented professionals who lead with expertise, compassion, and integrity.

Our growth is fueled by a culture that values collaboration, continuous improvement, and investing in our people. We believe great teams don't happen by accident - they are built through mentorship, professional development, clear expectations, and opportunities to grow.

As we continue to expand, we're looking for individuals who are motivated, client-focused, and excited to help shape the future of our firm. If you're looking for a place where your contributions matter and your career can grow alongside the organization, we'd love to meet you.

Job Summary:

The Billing & Account Coordinator oversees a portfolio of client matters for assigned attorneys, ensuring accounts are managed with both urgency and care. This client-facing role requires strong subject-matter expertise in billing, collections, and account management. The ideal candidate is a polished, confident communicator who takes ownership of tasks from start to finish, works efficiently, and makes sound decisions. Strong problem-solving skills and emotional intelligence are essential when addressing account issues and navigating difficult conversations with empathy, sound judgment, and respect. The right candidate is proactive and detail-oriented, takes pride in maintaining accurate, audit-ready work, and contributes to a supportive, collaborative team while delivering consistently positive client experience.

Key Responsibilities:

• Manage a portfolio of client matters, ensuring accurate billing, collections, trust balances, and account activity while keeping accounts in good standing.

• Monitor accounts to identify outstanding balances, upcoming financial needs, and potential issues, using sound judgment to determine appropriate next steps.

• Partner closely with attorneys and paralegals to communicate account status, address retainer needs and resolve financial matters.

• Proactively communicate with clients by phone, email, and text regarding billing, outstanding balances, payments, and account concerns with professionalism and empathy.

• Take ownership of assigned tasks from start to finish, using sound judgment, problem-solving skills, and firm systems to work efficiently and accurately.

• Maintain precise, audit-ready documentation and contribute to a collaborative team environment while maintaining confidentiality and providing a consistently positive client experience.

Qualifications:

• Experience in customer service, account management, collections, billing, client relations, or a similar client-facing role; prior law firm or professional services experience is a plus.

• Excellent verbal and written communication skills, with confidence and experience communicating by phone, email, and text.

• Strong emotional intelligence, interpersonal skills, and the ability to navigate sensitive or difficult conversations with professionalism, empathy, and sound judgment.

• Highly organized and detail-oriented, with the ability to manage a high volume of client matters, prioritize competing demands, and maintain accurate, audit-ready records.

• Proactive and resourceful, with the ability to take initiative, make sound decisions, identify issues, and follow through without constant direction.

• Comfortability discussing financial matters, including billing, outstanding balances, payments, and retainers, while maintaining a professional and client-focused approach.

• High school diploma or equivalent required; college education in business, accounting, finance, or a related field is preferred.

• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with Clio, Super Set, or similar account management systems is a plus.

Additional Information:

• This position can be fully remote or hybrid, with the option to work out of any of our offices, Monday – Friday from 8:30 a.m. – 5:00 p.m

• The anticipated compensation for this role is $22 - $26 per hour, but ultimately will depend on experience.

• Cage & Miles has been named a Top Workplace by the San Diego Union -Tribune, ranking #2 among businesses with 50-149 employees. This is a meaningful achievement driven by the voices of our employees and our shared commitment to excellence.