Billing & Accounts Coordinator

About Evolution Healthcare

Evolution Healthcare is a leading provider of innovative, high-quality private healthcare across New Zealand. With a team of over 1,700 and growing, our group operates five hospitals alongside a range of specialist health and wellbeing services.

When you join Evolution Healthcare, you’ll be supported to succeed in a safe, friendly, inclusive, and values-driven environment. We invest in our people, facilities, and technologies to continuously improve care for the communities we serve.

About the role

As the Billing and Accounts Coordinator, you will process, produce and communicate timely and accurate estimates, prepayments and invoices in line with company policies.

You will also:

• Work together as one team to provide a seamless and consistent experience for our patients, funders and consultants.
• Co-ordinate with various departments to ensure there is a smooth pre-approval and billing process for contracted procedures.
• Manage pre-approval requests to insurers for prior approval for elective surgery in a timely manner.
• Prepare and communicate timely and accurate estimates and invoices.
• Keep process documents up to date and document any new processes developed.
• Manage debtor accounts and support timely debt collection, including following up outstanding balances and maintaining accurate account records.
• Investigate and resolve billing issues, discrepancies and account queries, working with relevant teams to achieve timely and practical outcomes.
• Communicate clearly and professionally with patients, funders, consultants and internal stakeholders, building strong working relationships and keeping relevant parties informed.
• Apply strong attention to detail and numeracy when reviewing estimates, invoices, account balances, adjustments and supporting information.
• Identify opportunities to improve billing, debtor management and pre-approval processes, and contribute to implementing and documenting agreed improvements.

This is a 7-month fixed term position for 80 hours per fortnight and is located at our Corporate Offices in Wellington.

About you

As the Billing and Accounts Coordinator, you will have a sound understanding of the billing cycle. You will also demonstrate the following skills and experience:

• NCEA Level 3 or higher.
• Three years’ billing experience in a medium or large organisation.
• Billing experience in healthcare or medical insurance is preferred.
• Knowledge of webPAS would be beneficial.
• Business experience and the ability to understand contracts and apply billing rules.
• A methodical and process-oriented approach.
• Experience in debt collection and debtor management, with the confidence to follow up overdue accounts professionally and appropriately.
• Strong problem-solving skills and the ability to investigate and resolve billing issues and discrepancies.
• Strong written and verbal communication skills, with the ability to manage relationships across a range of internal and external stakeholders.
• High attention to detail, sound numeracy and confidence working with financial information.
• A continuous improvement mindset, with the ability to identify process gaps, suggest practical improvements and support changes through to implementation.

**Apply today!**We welcome applications from people with the right to work in New Zealand.

Applications close 7 September 2027