Billing and Activation Specialist

About Us

Qoyod is a fast-growing technology startup that provides seamless cloud based, state of the art accounting solutions that transform traditional business environments into an integrated technology framework that accelerates accounting operations and empowers accountants to be consultants and effective decision makers. Qoyod has been recognized by the Fastest Growing Accounting Solutions Award for 2021 and granted the Best Place to Work for Award for 2022.

Job Summary

As a Billing & Activation Specialist at Qoyod, you will play a key role in ensuring the accuracy and efficiency of our customer activation and billing operations. Your attention to detail will be essential in setting up customer accounts correctly, safeguarding billing integrity, and delivering a smooth onboarding experience that reflects Qoyod's commitment to service excellence.

Responsibilities

• Handle new customer activations and service modifications with accuracy and efficiency.
• Set up and maintain customer billing profiles, ensuring correct pricing, plans, and discounts.
• Review and validate billing data to minimize errors and support timely invoicing.
• Investigate and resolve billing discrepancies, activation failures, and related issues proactively.
• Coordinate with the Customer Support, Sales, and Technical teams to deliver a seamless customer onboarding experience.
• Monitor activation workflows and follow up on pending or incomplete requests.
• Ensure compliance with company policies, service agreements, and applicable regulatory requirements.
• Communicate clearly with customers regarding activation status, billing details, and service terms.
• Maintain accurate records and documentation of activations and billing changes for reporting and audit purposes.
• Contribute to the continuous improvement of activation and billing processes to enhance speed and accuracy.

Qualifications

• 0–3 years of experience; recent graduates are encouraged to apply.
• Bachelor's degree in Business Administration, Accounting, Finance, or a related field.
• Strong attention to detail and a high standard of accuracy.
• Good communication and coordination skills.
• Ability to work effectively across multiple teams in a fast-paced environment.
• Basic understanding of billing and customer service processes is a plus.
• Comfortable working with digital tools and learning new systems quickly.