Billing & Admission

Saint George Medical Center is committed to providing high-quality healthcare to the community in an environment of compassion, equity, and continuous development. It aims to be a leading, academically-driven healthcare facility delivering comprehensive, individual-centered care. SGMC is currently recruiting a skilled ER Admission & Billing Officer responsible for the accurate and efficient registration, admission, insurance verification, billing, payment processing, and financial clearance of ER patients while ensuring excellent patient service and compliance with hospital procedures. Key Responsibilities: Register and admit ER patients professionally and efficiently, ensuring accurate collection, verification, and entry of patient identification and demographic information and maintaining complete and confidential patient records. Create and update patient records in the hospital information system, ensuring all required admission documents and signatures are obtained and avoiding duplicate patient records. Verify insurance/TPA eligibility, coverage, and benefits, obtain required authorizations, document authorization details, and coordinate with insurance/TPA representatives when necessary. Inform patients of their financial obligations, including applicable deductibles, co-payments, exclusions, and non-covered services, in accordance with hospital and insurance policies. Process ER billing accurately and efficiently, ensuring all consultations, procedures, laboratory, radiology, medications, consumables, and other services are correctly charged, with no services left unbilled and the appropriate insurance/TPA or cash tariff applied. Review and finalize patient accounts and bills, identify and correct billing errors, and coordinate with ER clinical departments regarding missing or incomplete charges. Collect and process patient payments according to hospital policy, including cash, credit/debit cards, POS, and other approved payment methods; issue official receipts and maintain accurate transaction records. Manage discharge billing and financial clearance, including preparing final ER bills, verifying all services have been charged, collecting outstanding balances, processing deposits and refunds, and providing patients with invoices and receipts as required. Coordinate with ER physicians, nurses, Finance, Insurance, Medical Records, Laboratory, Radiology, Pharmacy, and other relevant departments to resolve billing, insurance, admission, and patient financial inquiries or complaints, escalating issues to the ER Supervisor when required. Perform daily financial and operational controls, including reviewing pending admissions and insurance authorizations, reconciling transactions and cash/POS collections, submitting cash and supporting documents, reporting outstanding or unbilled cases and discrepancies, maintaining accurate documentation, and ensuring proper handover of pending cases to the next shift.

Desired Candidate Profile

Job Requirements: Education & Experience: Bachelor degree in Healthcare Administration, Business Administration, Accounting or related field. Previous hospital admission/billing experience preferred. Skills: Good knowledge of medical billing and insurance procedures. Good computer skills and ability to work with hospital information systems. Excellent communication, interpersonal, and patient service skills. Strong accuracy, attention to detail, and organizational skills. Ability to work effectively under pressure in a fast-paced Emergency Department environment. Good command of English and Arabic. Ability to work shifts, including night shifts, as required