Billing & Client Support Admin

About the role

We are looking for an organised, responsible and detail-oriented Billing & Client Support Admin to join our growing team at Think Ahead Consultants. In this role, you will be responsible for managing client billing and payment follow-ups, handling general customer enquiries, maintaining our CRM database, and providing administrative support to our Sales and Advisory Client Support teams.

Key responsibilities

• Prepare and issue invoices, recurring billings and Statements of Account (SOA)
• Monitor outstanding payments and follow up with clients on collections
• Maintain accurate billing, payment and accounts receivable records
• Prepare collection updates and outstanding payment reports
• Coordinate with internal teams on payment verification and billing matters
• Handle general customer enquiries through WhatsApp, phone calls and email
• Assist clients with basic enquiries, document requests, billing matters and appointment arrangements
• Forward technical, service-related or advisory enquiries to the appropriate internal team for further assistance
• Maintain and update the company's CRM database and client listings
• Ensure client information, contact details, service subscriptions and assigned PICs are accurate and up to date

About you

• Minimum SPM or Diploma in Business Administration, Accounting, Finance or a related field

• Experience in administration, billing, accounts receivable, customer service or sales support is an added advantage

• Good communication skills in English and Bahasa Malaysia; proficiency in additional languages to support communication with our diverse client base will be an added advantage.

• Proficient in Microsoft Office, Excel and Google Sheets

• Well-organised, responsible and attentive to detail

• Able to manage multiple tasks, meet deadlines and follow up independently

• Positive working attitude and willingness to learn

• Good teamwork and coordination skills

About us

At Think Ahead Consultants, we provide accounting, taxation, company secretarial and business advisory services to businesses across Malaysia. We are looking for someone who can support our daily operations and grow together with our team.