Billing and Collection Associate

About the role

The Billing and Collection Associate is responsible for the accurate and timely preparation, processing, monitoring, and collection of customer billings. The position ensures that customer accounts are properly maintained, payments are accurately recorded, outstanding balances are monitored, and billing and collection concerns are addressed promptly in accordance with company policies and procedures.

Key responsibilities

• Prepare and process customer bills accurately and within established billing schedules
• Review meter readings, consumption data, account information, and applicable rates before billing
• Identify and report unusual consumption, billing discrepancies, and account irregularities
• Process billing adjustments, corrections, rebates, and other authorized account adjustments
• Receive and process customer payments through authorized collection channels
• Monitor outstanding receivables, overdue accounts, and collection status
• Prepare and issue collection notices, reminders, and other authorized communications to customers
• Reconcile customer accounts, payment records, and billing transactions
• Investigate discrepancies between billing records, collections, and system balances
• Attend to customer inquiries and concerns regarding bills, payments, account balances, and collection matters

About you

• Strictly comply with company policies, procedures, internal controls, and applicable laws and regulations
• Ensure that all billing and collection transactions are properly documented and supported
• Maintain the integrity and confidentiality of customer and company financial information
• Protect customer information and maintain confidentiality at all times
• Handle difficult or dissatisfied customers with courtesy, professionalism, and appropriate escalation