Billing and collection manager

Job Summary

The Billing & Collection Manager oversees billing and collection operations, ensuring accurate invoicing, timely collection, account reconciliation, and effective management of receivables.

Duties and Responsibilities

A. Billing Management

• Oversee the preparation, review, and timely issuance of invoices and billing statements.
• Ensure billing transactions are accurate, complete, and properly documented.
• Monitor billing processes and resolve billing discrepancies and concerns.
• Coordinate with Operations, Finance, and other departments regarding billing requirements.

B. Collection Management

• Develop and implement collection strategies to achieve collection targets.
• Monitor outstanding receivables and aging accounts.
• Oversee follow-ups with clients regarding overdue balances and payment commitments.
• Review collection performance and identify accounts requiring immediate attention.
• Address collection issues and recommend appropriate actions to improve payment recovery.

C. Account Reconciliation & Monitoring

• Oversee reconciliation of customer accounts, payments, invoices, and outstanding balances.
• Ensure accurate recording and monitoring of collections and accounts receivable.
• Review discrepancies and coordinate with concerned departments for resolution.
• Monitor accounts receivable aging and cash collection performance.

D. Team Management

• Supervise, guide, and evaluate Billing and Collection personnel.
• Assign responsibilities and monitor team performance against established targets.
• Provide coaching and support to improve team productivity and collection effectiveness.
• Ensure compliance with established billing and collection procedures.

E. Reporting & Process Improvement

• Prepare and present billing, collection, aging, and accounts receivable reports to management.
• Analyze collection trends and provide recommendations to improve cash flow.
• Identify process gaps and implement improvements in billing and collection procedures.
• Maintain accurate and organized billing and collection records.
• And any duties that may be assigned from time to time.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least 5 years of relevant experience in billing, collections, accounts receivable, or finance.
• Supervisory or managerial experience in Billing and Collection is required.
• Strong knowledge of billing, collection, reconciliation, and accounts receivable processes.
• Experience in managing collection targets and aging accounts.
• Strong analytical, negotiation, problem-solving, and decision-making skills.
• Excellent communication and stakeholder-management skills.
• Proficient in Microsoft Excel and accounting/ERP systems.
• Highly organized, detail-oriented, and results-driven.
• Able to manage multiple priorities and work effectively under pressure.