Billing and Collection Staff

About the role

Meralco Employees Savings & Loans Association Inc. (MESALA) is seeking a Billing and Collection Staff to join our Financial Services team. This is a full-time position based in Ortigas, Pasig City, Metro Manila. In this role, you will play a crucial part in ensuring the smooth operation of our billing and collection processes, directly contributing to the financial health and operational efficiency of the organisation. You will be responsible for managing billing records, processing payments, and maintaining communication with clients to ensure timely settlement of accounts. This position is vital to supporting our members and maintaining the integrity of our financial services.

Key Responsibilities

• Generate and distribute billing statements and payroll/pension deduction summaries.
• Monitor receivables and coordinate with member-companies for timely payments.
• Process billing adjustments, remittances, and loan amortization payments.
• Monitor and manage past-due accounts and coordinate collection efforts.
• Prepare dunning notices and facilitate account transfers to co-makers.
• Handle billing inquiries and resolve account discrepancies.
• Coordinate foreclosure, reappraisal, and legal documentation for delinquent accounts.
• Prepare documents for loan write-offs and secure necessary regulatory approvals.
• Maintain accurate records and reports related to billing and collections.
• Serve as Secretariat during meetings and perform other tasks assigned by Management.

What we're looking for

• Graduate of a 4-year course, preferably in Financial Management, Accounting, or any finance-related field

• Excellent numerical and data entry skills with exceptional attention to detail

• Outstanding communication skills, both written and verbal, with the ability to handle difficult conversations professionally

• Strong organisational and time management abilities to manage multiple accounts and deadlines

• Customer service orientation with the ability to maintain positive relationships with members

• Ability to work independently and as part of a team in a fast-paced environment

• Knowledge of financial regulations and compliance requirements is highly preferred

• Reliability and integrity in handling financial transactions and confidential information

What we offer

At MESALA, we are committed to supporting the wellbeing and professional development of our employees. We offer a competitive compensation package. Our benefits include access to healthcare coverage, opportunities for professional training and development, and a supportive work environment that values employee contributions. We believe in fostering a collaborative culture where team members can grow and advance their careers. Additionally, we promote work-life balance and provide a workplace that respects the needs of our employees.

We look forward to hearing from you and considering you for the Billing and Collection Staff position at MESALA.