Billing and Collection Staff

About the role

The Billing & Collection staff is responsible for supporting daily billing and collection activities by identifying billable transactions, preparing customer invoices, maintaining customer account records, and ensuring accurate billing documentation. This role coordinates with the Operations, Commercial, and Finance departments to facilitate timely invoice issuance and maintain the accuracy of customer account information.

Key responsibilities

• Identify and verify billable operational activities by reviewing supporting documents and operational data to ensure accurate customer billing.
• Prepare, process, and issue customer invoices in accordance with contract agreements, company procedures, and billing schedules.
• Verify and reconcile operational transaction data in the Terminal Operating System (TOS), specifically Navis N4 and Navis Mobile, to ensure the accuracy of the billing process and invoice issuance.
• Manage Statements of Account (SOA), billing records, and customer account information to ensure accurate and up-to-date documentation.
• Coordinate and reconcile port transaction data with the Harbor Master's Office and Port Authority (KSOP) to ensure data accuracy, smooth billing processes, and compliance with applicable regulations.
• Coordinate with the Operations, Commercial, and Finance Departments to obtain supporting documents and resolve billing discrepancies.
• Record and update billing transactions in the billing system or ERP, ensuring data accuracy and completeness.
• Ensure that billing activities comply with company policies, contract requirements, and internal control procedures.
• Assist with customer account reconciliation and help resolve billing-related inquiries.
• Support internal and external audits by preparing billing records and supporting documentation.

About you

• Diploma 3 or 4 or a Bachelor's degree in Accounting, Finance, Business Administration, Management, Economics, or other related fields.
• At least 1 year of experience in collections, accounts receivable, financial administration, or customer billing.
• Good understanding of billing procedures, customer invoicing, and billing documentation.
• Knowledge of ERP systems, billing applications, and Microsoft Office (especially Excel).
• Understanding of the Terminal Operating System (TOS).
• Strong communication and coordination skills to collaborate with internal departments and customers.
• Ability to communicate effectively in English and Indonesian.
• Open to fresh graduates