BILLING & COLLECTION SUPERVISOR

Position Overview

We are looking for a responsible and organized Billing & Collection Supervisor who will oversee two teams:

• Billing Team
• Collection Team

Key Responsibilities

TEAM SUPERVISION

• Supervise and monitor the daily activities of the Billing and Collection Teams.
• Assign tasks and monitor team performance.
• Provide guidance and support to team members.
• Ensure compliance with company policies and procedures.

BILLING

• Oversee the preparation and release of invoices and billing statements.
• Monitor pending and unprocessed billings.
• Ensure billing records are accurate and updated.
• Coordinate with other departments regarding billing concerns.

COLLECTION

• Monitor outstanding accounts and collection status.
• Oversee follow-ups on overdue accounts and payments.
• Review collection reports and payment records.
• Escalate long-overdue accounts and concerns to Management.

CLIENT COORDINATION

• Attend and conduct meetings with clients regarding billing and collection concerns.
• Discuss outstanding balances, billing discrepancies, payment status, and payment arrangements.
• Coordinate with clients and internal departments to resolve account concerns.
• Maintain professional relationships with clients.

REPORTS & MONITORING

• Prepare regular billing and collection reports.
• Monitor team productivity and collection performance.
• Identify issues and recommend appropriate actions.
• Ensure proper documentation and filing of records.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Experience in Billing, Accounts Receivable, Collection, or related functions.
• Supervisory or team-lead experience is preferred.
• Good communication and interpersonal skills.
• Comfortable communicating and meeting with clients.
• Good organizational and problem-solving skills.
• Proficient in Microsoft Office, especially Excel.
• Responsible, detail-oriented, and reliable.