Billing and Collection Supervisor

Billing and Collection Supervisor

· Billing Operations: Oversee the accurate and timely creation, validation, and delivery of invoices and billing statements.

· Collection Management: Monitor accounts receivable aging reports and set strategies to lower overdue balances and Days Sales Outstanding (DSO).

· Dispute Resolution: Handle escalated customer or client billing issues, payment discrepancies, and credit memos.

· Team Leadership: Train, mentor, and evaluate team performance against key performance indicators (KPIs) and collection goals.

· Reporting and Compliance: Prepare financial reports for management and ensure all invoicing practices follow local tax and company regulations.

Qualifications

· Education: Bachelor’s degree in Accounting, Finance, or Business Administration

· Experience: 3 to 5 years in accounts receivable, billing, or collections, with at least 2 years in a supervisory role.

· Technical Skills: Advanced proficiency in Microsoft Excel and hands-on experience with ERP systems (like SAP or Oracle NetSuite).

· Soft Skills: Strong negotiation, problem-solving, and communication abilities.