Billing and Collection Supervisor (Hybrid)

• Supervise the day-to-day operations of the Billing and Collections team.
• Oversee the accurate and timely preparation, processing, and issuance of invoices and billing statements.
• Monitor accounts receivable and ensure timely collection of outstanding balances.
• Review aging reports and develop appropriate collection strategies for overdue accounts.
• Handle escalated billing and collection concerns, disputes, and account discrepancies.
• Coordinate with clients and internal teams such as Finance, Sales, Operations, and Customer Service to resolve billing and payment issues.
• Monitor team performance against KPIs, collection targets, and service-level agreements (SLAs).
• Review and validate billing adjustments, credit memos, payment applications, and account reconciliations.
• Prepare and analyze billing and collection reports, including aging, collection performance, and outstanding receivables.
• Ensure proper documentation and compliance with company billing and collection policies.
• Coach, mentor, and provide performance feedback to team members.
• Identify process gaps and recommend improvements to improve billing accuracy, collection efficiency, and cash flow.
• Assist in forecasting, workload allocation, manpower planning, and other operational requirements.
• Manage escalations and maintain professional relationships with clients and key stakeholders.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least 3–5 years of experience in Billing, Collections, Accounts Receivable, or Finance Operations, with supervisory or team-lead experience.
• Strong knowledge of billing, invoicing, accounts receivable, collections, reconciliation, and aging management.
• Experience handling B2B/client billing and collections is highly preferred.
• Proven experience managing collection targets, KPIs, and team performance.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve billing discrepancies.
• Excellent communication and negotiation skills for handling clients and payment-related concerns.
• Proficient in MS Excel and other Microsoft Office applications; experience with ERP, billing, or accounting systems is an advantage.
• Strong leadership, coaching, and people-management skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Ability to work under pressure and meet deadlines and collection targets.
• Willing to work onsite and/or on a shifting schedule, if required.