Billing & Collections Analyst

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in the United States and Denmark, Clinical Ink is rewriting the clinical development experience.

Job Description Clinical Ink is seeking a Billing & Collections Analyst to join our Accounting team based around Philadelphia, PA. This individual supports the billing and accounts receivable process, including customer follow-up, cash application, reporting, and month-end reconciliations. This role works with Accounting, Commercial, and Operations to validate billings, maintain accurate customer records, and flag payment delays or discrepancies for review. The Billing & Collections Analyst's responsibilities include:

• Support functional management team members and senior analysts with day-to-day operational tasks for respective areas of responsibility.
• Assist with monitoring accounts receivable and billing, and follow up with customers with outstanding payments under the guidance of senior team members.
• Help track predetermined financial ratios (i.e. Days Sales Outstanding) and assist in preparing these ratio analyses monthly or as needed.
• Flag discrepancies and slow-paying customers to senior analysts for review and follow-up.
• Support client relationships by responding to routine customer inquiries regarding past-due accounts.
• Assist with compiling and updating billing backlog and forecast reports.
• Assist the commercial and operations departments in validating current month billings.
• Support accounting and finance team members with routine revenue recognition tasks, including impacts from billing.
• Help maintain the billing to cash controls and workflow process in the ERP system.
• Assist with month-end close activities, including basic reconciliation of accounts receivable, under supervision.
• Perform daily cash management duties, including the recording of bank deposits, and posting of cash to the accounts receivable sub-ledger.
• Maintain customer records, including verification of bank accounts.
• Follow established billing and cash collections SOP’s.
• Identify and flag potential areas for accounts receivable process improvement for review by senior staff.
• Assist Finance with research and testing support for new billing system add-ons, as directed.
• Assist with ad-hoc reporting, special projects, and other finance tasks as assigned.

Qualifications

• Associate’s or Bachelor’s degree in Finance or Accounting, or equivalent experience required.
• Proficient with data entry and Microsoft Office, specifically Excel.
• Exposure to NetSuite or similar accounting software/ERP systems is a plus.
• Team oriented, with the ability to follow instructions and work under regular guidance.
• Basic analytical reasoning and problem-solving skills; detail oriented.
• Good communication and interpersonal skills with a customer service focus.
• Willingness to learn and take direction, with growing independence over time.
• Ability to work cooperatively and collaboratively with team members and internal stakeholders to support team performance and results.

Additional Information Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

www.clinicalink.com