Billing & Credit Control Coordinator

SY Plus provides business phone systems, mobile services, broadband and connectivity. We’re looking for an organised, proactive Billing & Credit Control Coordinator to help our customers with their bills and make sure outstanding payments are followed up promptly.

You’ll manage billing support tickets, answer enquiries over the phone and by email, and contact customers with overdue balances. You’ll need to be comfortable explaining charges, investigating queries and having firm but professional conversations about payment.

Previous credit control experience is essential.

What you’ll be doing

• Managing billing tickets, taking ownership of enquiries and following them through to resolution.
• Answering customer calls and emails about invoices, payments, account balances and charges.
• Investigating billing discrepancies and disputed charges, working with colleagues to resolve them accurately.
• Chasing overdue invoices by phone and email, with consistent follow-up.
• Monitoring aged debt and prioritising accounts that need attention.
• Securing payment commitments and following up on missed promises.
• Discussing payment arrangements within company guidelines and escalating where approval is needed.
• Keeping clear, accurate records of customer conversations, disputes and agreed actions.
• Flagging persistent non-payment and unresolved issues to the appropriate manager.
• Helping improve billing processes and reduce recurring customer queries.

What we’re looking for

• Previous hands-on credit control experience, including chasing overdue payments directly with customers.
• A confident, professional telephone manner and clear written communication.
• The ability to be firm about payment while maintaining positive customer relationships.
• Strong attention to detail and confidence working with invoices, figures and account information.
• Good organisation, with the ability to manage a busy ticket queue alongside regular debt follow-ups.
• A practical approach to resolving problems and the initiative to see tasks through.
• Confidence using spreadsheets, email and billing, accounting or customer management systems.

Experience in telecoms, recurring billing or a ticket-based support environment would be an advantage, but is not essential.

The role

This is a hands-on position combining customer service, billing support and credit control. You’ll play an important part in keeping customer accounts accurate, resolving queries quickly and ensuring payments are collected on time.

If you’re comfortable picking up the phone, enjoy getting to the bottom of billing queries and have a track record of following up outstanding payments, we’d like to hear from you.

Pay: £30,000.00-£32,000.00 per year

Benefits:

• On-site parking

Work Location: In person