Billing and Finance Associate (Subscriptions)

BILLING AND FINANCE ASSOCIATE

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A BILLING AND FINANCE ASSOCIATE?

Our awesome client is a leading technology company headquartered in Australia that builds GPS and field positioning systems used across construction, agriculture, and industrial industries worldwide. They are looking for a Billing and Finance Associate to join their support team.

This is a dual role combining customer service and finance operations. You will be the go-to person for subscription and billing inquiries from both internal and external customers, while also handling reconciliation activities to ensure billing and financial data remain accurate.

Full training will be provided on the company's systems, including Zuora and Microsoft Dynamics 365, so prior experience with these platforms is not required. What matters is your hands-on experience with reconciliation, strong bookkeeping fundamentals, and confidence communicating with customers through phone and email.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Serve as the first point of contact for subscription and billing inquiries from customers and internal teams via phone and email.
• Scan, review, and log incoming subscription invoices while maintaining accurate and up-to-date records.
• Support the full subscription lifecycle, including new sign-ups, renewals, amendments, and cancellations.
• Reconcile subscription and billing data across multiple systems.
• Process and review journal entries and clearing-account reversals.
• Follow up on overdue invoices professionally while maintaining positive customer relationships.
• Monitor renewal milestones and identify billing issues, escalating concerns to the appropriate team member before they become larger issues.
• Identify process gaps and recommend improvements as you gain familiarity with the role and systems.

WHAT ARE WE LOOKING FOR?

• Hands-on experience reconciling data between different systems, including the ability to identify discrepancies, investigate their causes, and follow issues through to resolution.
• Strong customer service skills with clear, professional, and empathetic communication by phone and email.
• Good bookkeeping fundamentals.
• Strong Excel skills, particularly in environments where processes are still partially manual.
• Ability to learn new systems, processes, and product knowledge quickly.
• Excellent time management and organizational skills, with the ability to manage multiple requests and priorities simultaneously.
• Exposure to ERP or subscription billing platforms is an advantage but not required, as full training will be provided.

NICE TO HAVE

• Experience using Microsoft Dynamics 365.
• Previous experience working in a subscription-based business or SaaS environment.

ABOUT THE SCHEDULE

• Monday to Friday
• 6:00 AM to 3:00 PM Manila time
• Schedule is aligned with Australian business hours.
• The schedule is fixed and non-negotiable.

WHAT'S IN IT FOR YOU?

Full training on all systems and processes, including Zuora and Microsoft Dynamics 365.

• No prior experience with Zuora or D365 is required.
• A clear growth path, starting with a strong customer service focus and progressing toward full billing and reconciliation ownership.
• The opportunity to work with a genuinely global, growth-stage technology company serving an international client base.
• A supportive team culture focused on learning from mistakes and continuously improving processes.

HOW TO APPLY

Our recruitment process is straightforward, with two rounds of interviews: the first online and the second face-to-face.

If you take pride in getting the details right, enjoy working with numbers, and want to be someone customers can count on, we'd love to hear from you.