Billing and Operations Coordinator (Logistics)

ABOUT THE ROLE

The Customer Operations Coordinator is responsible for managing client deliverables, monitoring operational performance, preparing reports, and resolving customer concerns to ensure timely and accurate completion of billing-related processes. This role involves coordinating with clients and internal teams, monitoring service tickets, and identifying opportunities to improve operational efficiency.

KEY RESPONSIBILITIES

• Manage production status reporting for assigned clients and ensure timely completion of deliverables based on established processing calendars.
• Monitor invoice processing, audit review results, cost allocation exceptions, and settlement activities.
• Prepare, analyze, and present weekly production reports and customer service ticket health reports.
• Identify operational trends, potential risks, and service issues, escalating concerns proactively.
• Serve as the primary point of contact for customer concerns and coordinate with internal departments to investigate and resolve client and system issues.
• Organize and participate in client meetings and conference calls to provide updates on deliverables and operational progress.
• Prepare and support monthly client delivery business reviews.
• Respond to client correspondence and day-to-day customer service inquiries promptly and professionally.
• Review client data reports and recommend improvements to reporting accuracy, content, and processing cycle times.
• Maintain accurate records and provide backup support as assigned by management.
• Communicate with clients, carriers, and internal stakeholders in English and other required regional languages, when applicable.
• Travel occasionally to client sites and work outside regular office hours when required.
• Perform other duties assigned by the immediate supervisor based on business needs.

QUALIFICATIONS

• At least 3 years of relevant experience in logistics, financial analysis, billing, cost allocation, data analysis, accounts payable (AP), or related functions.
• Experience with ERP/MRP systems is an advantage.
• Proficiency in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and other reporting functions.
• Fluency in written and spoken English is required. Proficiency in an additional regional language may be required depending on the client assignment.
• Willingness to work on a shifting schedule to support 24/5 operational coverage.
• Willingness to travel occasionally to client sites and work outside regular office hours when necessary.

CORE SKILLS

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in reporting and data management.
• Ability to manage multiple clients, deadlines, and deliverables in a fast-paced environment.
• Excellent customer service, client coordination, and issue-resolution skills.
• Ability to identify operational risks and recommend process improvements.
• Adaptability in handling interruptions, changing priorities, and ambiguous situations.
• Strong organizational, interpersonal, and decision-making skills.
• Professionalism, accountability, and a results-oriented mindset.
• Ability to collaborate and influence peers, clients, and cross-functional teams without formal supervisory authority.

WORK ARRANGEMENT:

• Location: Cebu City
• Shift: Fixed Night Shift – 9:00 PM onwards
• Setup: Onsite

Pay: Php25,000.00 - Php35,000.00 per month

Application Question(s):

• Bachelor's Degree:
• Years of experience in financial analysis in logistics industry:
• Years of experience on billing, cost allocation, data analysis, and/or accounts payable tasks:
• Do you have experience using ERP/MRP systems? If yes, kindly specify:
• Briefly describe your skills on MS Excel. What advanced functions you're proficient with?
• Current/Previous Salary:
• Expected Salary:
• Reason for leaving previous/current work:
• Notice Period:
• Current Residence:
• Availability for an interview:
• Are you amenable to working onsite in Cebu City on a fixed graveyard shift starting at 9:00 PM onwards?
• Do you acknowledge and consent to ACCPRO International’s collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable?

Work Location: In person