Billing and Reporting Specialist

To apply, please use our careers page: https://careers.hammerjack.com.au/jobs/8186425-billing-and-reporting-specialist

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JOB TITLE – BILLING AND REPORTING SPECIALIST

Bring clarity to every number. We’re looking for a detail-focused Billing and Reporting Specialist who can keep invoicing accurate, reporting timely, and records consistent across multiple business units. If you thrive in a high-volume environment and enjoy turning complex billing data into reliable insights, you’ll fit right in.

Work Setup: Hybrid - 3x a week onsite

Role Overview

As our Billing and Reporting Specialist, you’ll manage invoicing and reporting across multiple business units—preparing and processing invoices, delivering accurate billing and management reports, and maintaining consolidated records of all billing activity. You’ll also support the Accounts Receivable function by following up on outstanding balances, assisting with collections, and resolving payment discrepancies while ensuring consistent practices and compliance with company policies and relevant regulations.

Key Responsibilities

· Deliver Accurate Invoicing: Complete customer invoicing across multiple business units within agreed timeframes.

· Keep Revenue Records Current: Maintain and update schedules of customer contracts and revenue information for each business unit.

· Turn Data into Insight: Prepare regular and ad hoc billing and management reports, both consolidated and segmented by business unit, for management review.

· Protect Billing Consistency: Ensure billing processes and data remain accurate and consistent across all business units.

· Support Accounts Receivable: Follow up with clients to encourage timely payment and help resolve payment discrepancies.

· Stay Ahead of Overdues: Monitor outstanding balances, identify overdue accounts, and escalate issues when required.

· Resolve Client Queries: Communicate professionally with clients about their accounts and address billing issues.

· Maintain a Clear Audit Trail: Keep accurate records of billing and collection activities across all supported business units.

· Respond with Urgency: Address queries from customers and internal departments promptly and clearly.

· Improve the Process: Use available automation and AI-enabled tools to streamline AR workflows, reduce manual effort, and improve insight quality.

· Uphold Compliance: Follow company policies and all relevant regulations.

Skills & Experience

· At least 3 years’ experience in a similar billing role, ideally supporting multiple business units or entities.

· Demonstrated experience preparing billing and management reports.

· Accounts receivable and customer account management experience is highly regarded.

· Proven ability to work effectively in a high-volume billing environment.

· Intermediate to advanced Excel skills.

· Excellent verbal and written communication skills.

· Strong attention to detail and exceptional organisational skills.

· Ability to manage competing priorities and deadlines across multiple business units.

· Experience using automation or AI-enabled tools to improve accuracy, efficiency, or insight in finance or operational workflows.

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What’s in It for You

• Flexibility that Fits: Hybrid options across Makati and Pampanga, on day shifts aligned with our Australian clients.
• Workspaces that Work: Modern offices built for focus, collaboration, and real productivity.
• Coffee and Good Company: Barista coffee on demand and a café bar to unwind after work.
• Meals on Us: Complimentary meals once a week on your on-site day.
• Covered from Day One: Health coverage with free dependent coverage, so you're looked after from the start.
• Compensation You Can See: Transparent salary packages with direct client involvement.
• Room to Grow: Ongoing training and real opportunities to step into bigger roles.
• An Award-Winning Home: Join a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
• People Who Have Your Back: Work alongside reliable, easy-going people who care about doing great work.
• A Global Stage: Work directly with international clients and see how teams scale worldwide.

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About Us
At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact
Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.