Billing & Subscription Analyst

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Title : Billing & Subscription Analyst

Job Type : Full-Time

Experience : 1-2 years

Location : Hyderabad, Telangana

Responsibilities:

• 1-2 years of experience in Subscription Billing, Billing Operations, or Subscription Management.
• Hands-on experience with one or more subscription billing platforms such as Zuora, Salesforce Billing, FinancialForce, Chargebee, Stripe Billing, Recurly, Oracle, SAP, NetSuite, or similar billing solutions.
• Proficiency in managing the complete subscription lifecycle, including subscription creation, amendments, renewals, cancellations, and account maintenance.
• Strong understanding of recurring billing, invoice generation, payment processing, credit notes, refunds, billing adjustments, and dunning/payment retry processes.
• Familiarity with Order-to-Cash (O2C) processes and subscription-based business models.Basic knowledge of SQL for data validation, reporting, and troubleshooting.
• Manage customer subscription accounts and billing operations throughout the subscription lifecycle.
• Create, update, suspend, renew, and cancel customer subscriptions accurately and on time.
• Generate recurring invoices, validate invoice accuracy, and ensure timely billing execution.
• Process credits, refunds, billing adjustments, and write-offs in accordance with company policies.
• Support monthly, quarterly, and annual billing cycles while maintaining data accuracy.
• Investigate billing discrepancies, resolve customer billing issues, and coordinate with internal teams for timely resolution.
• Validate pricing configurations, discounts, taxation, and billing rules to ensure compliance.
• Monitor failed payment transactions, manage payment retry processes, and support dunning activities.
• Maintain accurate customer billing records and account information across billing platforms.
• Perform billing reconciliations between subscription billing systems and ERP applications.
• Prepare billing reports, operational dashboards, and billing performance metrics.
• Collaborate with Finance, Customer Success, Sales, Product, and Engineering teams to support billing operations and process improvements.
• Participate in User Acceptance Testing (UAT) for new billing features, enhancements, and system upgrades.
• Document business processes, workflows, and standard operating procedures (SOPs).

Qualification:

• Bachelors degree or equivalent combination of education and experience.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.