Billing Assistant

Billing Assistant
Billing and Invoicing

• a. Prepare and send accurate invoices for both print and digital products and services.

• b. Ensure timely issuance of invoices and monitor billing cycles and delivering of billing statements.

• c. Collaborate with sales, editorial, and digital teams to ensure proper billing data and rates.

• d. Assist with processing adjustments, credits, and refunds as needed.

• e. Maintain detailed records of billing transactions in the financial system.

• f. Schedule delivery of billing statements to clients.

• g. Ensure accuracy of transactions in the invoice monitoring or the accounting system.

Customer Support and Communication

• a. Act as a point of contact for client billing inquiries, providing timely and professional responses.

• b. Work with internal teams to resolve billing discrepancies or customer concerns.

• c. Follow up with clients regarding outstanding payments and coordinate with collections when necessary.

• d. Provide clear and accurate billing information to both internal stakeholders and external customers.

Financial and Administrative Support

• a. Assist in reconciling customer accounts and generating financial reports as needed.

• b. Support monthly, quarterly, and annual closing processes.

• c. Maintain confidentiality and up-to-date customer information and contract details in the billing system.

• d. Perform general administrative tasks related to billing, such as document management and filing.

Compliance and Process Improvement

• a. Compliance with internal financial policies, financial regulations and industry regulatory standards.

• b. Identify opportunities to streamline billing processes and improve operational efficiency.

• c. Reports delays in sales-related attachments or noncompliance with policies, when identified.

• d. Assist in the documentation and refinement of billing procedures.

• e. Support audits and provide requested financial documentation when required.