Billing Associate

About Trulaboratories Corporation:

Trulaboratories Corporation is a leading distributor of diagnostic products in the Philippines. We specialize in providing high-quality, reliable, and innovative diagnostic solutions to healthcare professionals across the country. With a commitment to excellence and a customer-centric approach, Trulaboratories Corporation has established itself as a trusted partner in the medical industry.

Job Description:

We are seeking a customer-focused and enthusiastic Associate to join our Billing Division, at Trulaboratories Corporation. As a Billing Associate, be responsible for ensuring accurate and timely billing processes, maintaining financial records, and supporting the finance department in various billing-related tasks.

Responsibilities

Billing Operations:

• Generate and process accurate and timely invoices for customers based on sales orders, contracts, and service agreements.
• Review sales and service documentation to verify pricing, discounts, terms, and conditions for accurate billing.
• Collaborate with the sales team and other departments to resolve any billing discrepancies or issues.
• Follow up on outstanding invoices and communicate with customers regarding payment status, overdue accounts, and payment arrangements.
• Coordinate with the finance team to reconcile billing records with financial statements and resolve any discrepancies.
• Maintain proper documentation and records of billing transactions, adjustments, and communications with customers.
• Stay updated on billing policies, regulations, and best practices to ensure compliance and efficient billing processes.

Customer Support:

• Assist customers with billing-related inquiries, providing prompt and accurate responses to resolve issues or address concerns.
• Collaborate with the customer service team to ensure a seamless and satisfactory customer experience regarding billing matters.
• Assist in setting up new customer accounts and updating customer information in the billing system.
• Work closely with customers to resolve billing disputes, facilitate refunds or credits, and provide necessary documentation or explanations.
• Provide assistance and guidance to customers regarding billing platforms, online portals, and self-service options.

Process Improvement:

• Identify opportunities to streamline billing processes, enhance efficiency, and minimize errors.
• Collaborate with cross-functional teams to implement process improvements and system enhancements related to billing operations.
• Participate in training programs to stay updated on new billing software or tools and improve technical skills.

Qualifications:

• Proven experience in billing, accounts receivable, or a related finance function is preferred.
• Excellent numerical and analytical skills, with high attention to detail.
• Proficient in using billing software.
• Strong communication and interpersonal skills to effectively interact with customers and internal stakeholders.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in MS Office suite, particularly.

Join Trulaboratories Corporation and be part of a dynamic team that is revolutionizing the diagnostic industry in the Philippines. We offer a competitive salary package, opportunities for professional growth and development, and a supportive work environment.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Trulaboratories Corporation as Billing Associate. We look forward to reviewing your application and meeting you soon.

Note: Only shortlisted candidates will be contacted for an interview.