Billing Associate - O2C || Chennai - US Shift

This is complete US shift job - Work from Office.

ROLES & Responsibilities

• Process daily billing and handle failed transactions with good judgment.

• Resolve billing issues and customer queries from SAP and exceptions.

• Prepare, review, and validate billing documents for accuracy.

• Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.

• Submit invoices as per customer requirements.

• Escalate unresolved issues to supervisors promptly.

• Ensure invoices are accurate and sent on time.

• Review and adjust invoices when corrections are needed.

• Perform any additional tasks as required by the business.

EXPERIENCE

2 - 6 years of experience in OTC Billing, Dispute resolution in Billing

Experience with SAP is preferred

SKILLS AND COMPETENCIES

• MS-Office Basic/Advanced (MS-Word/Excel/PowerPoint)

• Decent communication skills

• Focuses on delivering a positive customer experience

• Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts

• Ability to multi-task and prioritize the task based on the criticality.

• Strong organizational and time management skills - ability to organize