Billing Clerk

About Crown Worldwide Group

The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the center of everything we do. We have a proud history in global logistics but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program.

Discover Crown. www.crownworldwide.com

Crown Worldwide Group currently has an opening for a:

Job Title: Billing Clerk

The Associate Mobility Advisor/ Billing Clerk provides extensive support to the Mobility Advisor who manage a caseload of relocating employees and their families. The Associate takes responsibility for the administration duties, coordinating a range of support services to ensure the employees and their families are delighted with the services provided by Crown (Mobility and Moving services)

Key Tasks and Responsibilities

• Collection of all necessary documentation, to ensure the appropriate information is received on a timely basis and to avoid delays.

• Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.

• Liaise with all third-party suppliers when necessary while acting in the best financial / operational interests of the branch.

• Work closely with all internal stakeholders to support the service delivery to assignees

• Support with internal and external billing

• Provide assistance in all administration matters as and when required

• Support ad hoc reporting as team and client needs

Aptitude, Knowledge & Qualifications

Aptitude

• Ability to maintain confidentiality and display tact and discretion at all times.

• Excellent analytical, interpersonal and communication skills.

• Ability to work in a potentially rapidly changing environment.

• Ability to set priorities, manage your time and workload and dependably meet strict deadlines.

• Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.

• Ability to work efficiently in a high pressured environment.

• Solution oriented approach to problem solving and decision making.

Professional Knowledge and Skills

• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.

• Well-developed administration and organisation skills with strong attention to detail.

• Proficient computer skills with experience using Microsoft Office

• Strong communication and presentation skills.

• Cultural sensitivity and awareness.

Qualifications

• Basic knowledge of billing, invoicing, and payment processes.
• Experience preparing invoices, processing payments, and maintaining billing records.
• Diploma or above preferred.
• 1-2 years of customer service, administration, relocation, mobility, or related experience.
• Strong organizational and coordination skills with excellent attention to detail.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Fluent in English, Mandarin, and Cantonese.

What we offer

·       Work in a friendly team & role offering interesting development path.

·       Work in a dynamic team with opportunities for growth.

·       Learning opportunities in the field of relocations, international logistics and mobility

·       Work on new projects for an industry leader with over 50 years history.

·       Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, Paid time off from 15 and up to 25 days)

·       Well-being Program, Mentoring Program, Employee Referral Program

·       Performance bonus

·       Career development path

·       CSR, ED&I, Work-life balance initiatives

·       Work in a friendly team & role offering interesting development path.

·       Crown University courses, any external courses the company is willing to fund.

Company Values

 At Crown we pride ourselves with the quality we deliver and values we stand by.

 ·       We areCARINGabout people and their experience

 ·       AlwaysDETERMINEDto do our best and to always keep improving

 ·       We are genuinelyTHEREwhen our customers and colleagues need us

 ·       We encourage theSHARINGof knowledge amongst each other

  ·      We continuously remainOPEN-MINDEDto stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer.  We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, pregnancy, national origin, age, physical and mental disability, marital status, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region.  We are committed to diversity, and to employee well-being, engagement and development.