Billing + Client Success Assistant

Atomic Trips is a small-group international travel company with a tight-knit team of fewer than 10 people, and we are looking for one more reliable, organized person to join us as a Billing + Client Success Assistant.

Because we are a small team, this is not a role where you disappear into one narrow task. You will work closely with our Client Success and Sales teams, help keep client information organized, support day-to-day communication, and make sure follow-ups and requests do not fall through the cracks.

This is a work-from-home position for someone who is comfortable learning new systems, communicating professionally with clients, and keeping track of a lot of small details.

What You’ll Do

• Assist our Client Success team with day-to-day client needs
• Keep client records, billing information, and internal dashboards updated
• Monitor client tickets and make sure requests are processed internally
• Follow up on open requests until they are completely resolved
• Log conversations, updates, and important client information
• Help with traveler onboarding and information collection
• Host and assist with client Zoom calls
• Support our Sales team on Zoom calls when needed
• Join sales calls as a second team member to provide links, information, documents, or other support while the salesperson leads the conversation
• Draft and send professional client emails on behalf of Atomic Trips
• Help answer routine client questions and direct more complicated issues to the appropriate team member
• Assist with billing questions, payment information, and account updates
• Make sure deadlines and follow-ups are not forgotten

What We’re Looking For

You should be:

• Extremely organized
• Someone who naturally remembers to follow up
• Comfortable keeping detailed notes and documenting your work
• Professional and friendly when communicating with clients
• Comfortable writing clear, professional emails
• Comfortable speaking with clients on Zoom with your camera on
• Confident using online dashboards and learning new software
• Comfortable working with basic billing and payment information
• Able to work independently without constant supervision
• Good at noticing when something has not been completed and following through until it is
• Comfortable asking questions instead of guessing

Work From Home Requirements

This is a remote position, but you must have:

• A quiet, distraction-free workspace
• Reliable high-speed internet
• A computer capable of handling Zoom and multiple online systems
• The ability to dedicate your scheduled working hours fully to the position
• A professional environment for camera-on Zoom meetings with clients and team members

Because you will regularly communicate directly with our travelers, we need someone who can be fully present and professional during working hours.

Experience

Previous experience in customer service, administrative support, billing, travel, hospitality, or office management is helpful, but not required.

We care most about finding someone who is organized, dependable, comfortable with technology, good with people, and exceptionally strong at follow-through.

If you are the type of person who keeps lists, notices when something is missing, remembers what someone said three days ago, and does not like leaving loose ends unfinished, you may be a great fit for this role.

Pay: $14.00 - $17.00 per hour

Expected hours: 40.0 per week

Willingness to travel:

• 50% (Required)

Work Location: Remote