Billing Compliance Representative

Billing Compliance Representative

Waste & Environmental Services Industry | Irwindale, CA (Fully Onsite)

Temporary Assignment | $23.50/hour

About the Opportunity

A well-established organization in the waste and environmental services industry is seeking a Billing Compliance Representative to join a high-volume billing and customer operations team. This position is ideal for someone who enjoys problem-solving, customer service, data entry, and transactional processing in a fast-paced environment.

This is an excellent opportunity for candidates with call center, customer service, order processing, or administrative experience looking to gain exposure to billing operations and compliance processes.

Key Responsibilities

• Process high-volume billing and service transactions throughout the day
• Review and troubleshoot account discrepancies and service-related issues
• Determine appropriate actions and resolutions based on established processes
• Respond to inquiries submitted through internal systems and email workflows
• Enter and maintain accurate customer and account information
• Document actions, updates, and resolutions within company systems
• Collaborate with internal teams to ensure timely issue resolution
• Maintain productivity, accuracy, and service standards
• Follow established procedures while handling sensitive customer and billing information

Qualifications

• 1+ year of call center, customer service, order processing, administrative support, or data entry experience
• Strong typing and data entry skills; 40+ WPM preferred
• Excellent attention to detail and accuracy
• Ability to multitask in a fast-paced, metrics-driven environment
• Strong problem-solving and decision-making skills
• Effective verbal and written communication skills
• Strong organizational skills and ability to meet deadlines
• High School Diploma or GED required
• Billing experience is a plus but not required
• Experience with order management, workflow, or billing systems is helpful
• Bilingual Spanish is a plus

Schedule & Compensation

• Monday-Friday, 9:00 AM-6:00 PM preferred
• Open to an 8:00 AM-6:00 PM schedule with overtime
• Some overtime required
• Two Saturdays per month required (7:00 AM-12:30 PM)
• 100% onsite in Irwindale
• Pay rate of $23.50/hour
• Initial assignment of 3-4 months with potential for extension based on performance

Ideal Candidate

• Thrives in a fast-paced, high-volume environment
• Comfortable processing large amounts of information accurately
• Strong customer service mindset with excellent attention to detail
• Able to make sound decisions and resolve issues independently
• Dependable, organized, and accountable
• Comfortable working within established procedures and performance metrics
• Enjoys balancing data entry, problem-solving, and customer support responsibilities
• Brings experience from call centers, customer service, order processing, logistics support, billing support, or administrative operations backgrounds

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [email protected] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR and UK GDPR may access our policies here .

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( https://www.highspring.com/ai-use-notices/ ). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).