Billing Coordinator

Billing Coordinator (Full-time)

About Us

Family Eye Care Center & Optical Gallery is a physician-led, family-owned ophthalmology and eye care practice serving Westford and the surrounding communities for more than 30 years. Our practice combines comprehensive medical eye care, advanced diagnostic technology, and a patient-first approach in a modern, collaborative clinical environment.

Our team includes ophthalmologists, optometrists, technicians, opticians, and administrative professionals who work together to provide an exceptional experience for both patients and staff. As our practice continues to grow, we are focused on building a strong team culture centered around professionalism, collaboration, reliability, and outstanding patient care.

About the Role

Family Eye Care Center & Optical Gallery is seeking a detail-oriented and dependable Full-Time Billing Coordinator to join our team.

This position plays an important role in supporting the insurance, billing, and payment workflows of the practice and is ideal for someone who is highly organized, proactive, and comfortable managing detailed administrative billing with accuracy and consistency. The Billing Coordinator will work closely with patients, insurance companies, providers, and internal team members to help ensure timely and accurate billing processes.

Candidates with prior medical billing, ophthalmology, optometry, or insurance experience are strongly preferred.

What You’ll Do

• Post insurance and patient payments accurately and efficiently
• Process and manage referrals and authorizations
• Perform accounts receivable follow-up on outstanding claims
• Review and resolve insurance denials and submit appeals as needed
• Communicate with insurance companies regarding claim status and billing issues
• Assist patients with billing-related questions and payment inquiries
• Maintain accurate billing documentation and account records
• Coordinate with providers, technicians, front desk staff, and administrative team members
• Support additional administrative and billing responsibilities as needed· Responsibilities and workflows may evolve based on practice needs

What We’re Looking For

• Strong attention to detail and organizational skills
• Ability to manage multiple responsibilities accurately and efficiently
• Professional communication and patient interaction skills
• Dependable, team-oriented, and proactive attitude
• Strong problem-solving and follow-up skills
• Ability to work independently and stay organized with ongoing tasks and deadlines
• Comfort working with insurance claims, billing workflows, and administrative processes
• Prior medical billing, ophthalmology, optometry, or healthcare administrative experience strongly preferred
• Experience with insurance denials, appeals, or accounts receivable follow-up is a plus

Why Join Our Team

• Join a respected, well-established eye care practice with a strong reputation in the community
• Be part of a collaborative and supportive administrative team environment
• Work in a professional, organized medical practice focused on exceptional patient care
• Gain valuable experience in medical billing, insurance workflows, and specialty eye care
• Work closely with experienced providers, leadership, and administrative staff
• Opportunities for long-term professional growth and development within the practice
• Competitive compensation and benefits based on experience and skill level
• Be part of a growing organization that continues to invest in patient care, technology, and team development

Position Details

• Full-time position
• In-person role
• Benefits include paid time off, paid holidays, paid sick time, health insurance, dental insurance, 401(k), employee discounts, and more
• Opportunities for long-term professional growth within the practice

Pay: Competitive pay commensurate with experience

If you are organized, dependable, detail-oriented, and interested in contributing to a professional and patient-focused medical practice, we would love to hear from you.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Ability to Commute:

• Westford, MA 01886 (Required)

Work Location: In person