Billing Coordinator (Multiple Offices - CA)

Sheppard, Mullin, Richter & Hampton LLP, a global Am Law 50 firm, is seeking a Billing Coordinator who combines sharp analytical thinking with genuine care for accuracy and quality. We are considering candidates in our California offices including Century City, Los Angeles, Orange County, San Diego (Del Mar), San Diego (Downtown), San Francisco, and Silicon Valley. There is only one opening. Job Summary This role manages full-cycle billing for 10 to 15 attorneys, serving as their trusted resource on invoicing, reporting, and financial inquiries. Beyond executing tasks, we are looking for someone who anticipates issues before they arise, thinks critically about the work in front of them, and takes pride in delivering consistently excellent results.

This is an ideal opportunity for a billing professional who wants more than a transactional role. You will engage with complex billing structures across a diverse client portfolio, collaborate with attorneys and colleagues across offices, and have a direct impact on the efficiency and integrity of the firm’s revenue cycle.

Essential Functions

• Prepare invoices according to attorney and client billing guidelines, applying careful scrutiny to every line item.
• Communicate effectively with attorneys and staff as the subject-matter expert in all billing matters, translating complex billing concepts into clear, actionable guidance.
• Prepare ad-hoc reports with thoughtful analysis of financial and historical data, drawing conclusions that inform decision-making.
• Resolve complex billing issues by collaborating with the Billing Attorney and clients, exercising sound judgment and creative problem-solving.
• Respond to inquiries with both urgency and thoroughness, ensuring each response reflects careful thought.
• Review invoices with meticulous attention, ensuring compliance with Firm policies and client billing guidelines while questioning anything that does not look right.
• Prioritize and meet aggressive deadlines while handling a high volume of work without sacrificing quality or attention to detail.
• Build, maintain, and deliver professional customer service and maintain positive working relationships with all internal and external contacts. This position requires routine communication with firm attorneys, client contacts, and other personnel, both inside and outside the firm.
• Proactively recommend improvements to existing processes, demonstrating intellectual curiosity and a commitment to raising the standard of the team’s work.

Required Qualifications

• Minimum of 3 years of billing experience in a mid-to-large law firm environment.
• Working knowledge of Aderant, Elite, or comparable legal billing software.
• Strong proficiency in Microsoft Outlook, Word, and Excel.
• Excellent written and verbal communication skills with the ability to convey complex billing information clearly and concisely.
• Demonstrated ability to manage competing priorities, meet tight deadlines, and maintain composure under pressure.
• Meticulous attention to detail and a personal standard that does not accept “close enough.”

Preferred Qualifications

• Experience with e-billing platforms such as BillBlast, Collaborati, CounselLink, Legal Tracker, or similar systems.
• Bachelor’s Degree
• Strong analytical and problem-solving skills with the ability to interpret data and draw meaningful conclusions.

Education Required: High School Diploma

Preferred: Bachelor’s Degree

Computer/Software Knowledge Required: Aderant/CMS, Elite, or comparable legal billing software; Microsoft Outlook, Word, and Excel.

Work Environment

• Indoor professional office setting in a high-rise building.
• Assigned to the nearest Sheppard Mullin office with eligibility for remote work.
• Occasional overtime as workload demands during peak billing periods.

California: The salary range for this position is $36.00 - $46.00 per hour.

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Sheppard is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, national or ethnic origin, ancestry, citizenship, age, marital status, protected medical condition, physical or mental disability, veteran status, or any other characteristics protected by law.