Billing Executive

The Billing Executive is responsible for handling the restaurant billing process accurately and efficiently, including order billing, payments, cash handling, POS operations, and daily billing reconciliation.

The role requires maintaining 100% accuracy in billing and payments while providing a quick and courteous experience to every guest.

Key Responsibilities1. Billing & POS Operations

• Prepare accurate bills for all guest orders.
• Operate the restaurant POS/billing system efficiently.
• Ensure all items ordered are correctly entered into the system.
• Verify discounts, offers, taxes, and applicable charges before generating bills.
• Process cancellations, voids, refunds, and corrections only as per company procedures and required approvals.
• Ensure no bill is left pending or unaccounted for.

2. Cash & Payment Handling

• Collect cash, card, UPI, and other approved payment methods.
• Verify payments before closing the bill.
• Maintain proper cash handling procedures.
• Ensure the cash drawer is accurate at all times.
• Report any cash shortage, excess, or payment discrepancy immediately.

3. Daily Reconciliation

• Reconcile daily sales with cash, card, UPI, and other payment collections.
• Verify POS reports against actual collections.
• Prepare and submit daily closing reports.
• Ensure all transactions are properly recorded.
• Report discrepancies to the Outlet Manager immediately.

4. Guest Service

• Interact with guests politely and professionally at the billing counter.
• Clarify billing-related questions and resolve minor issues promptly.
• Provide accurate information regarding offers, discounts, and payment methods.
• Thank guests and ensure a smooth billing experience.

5. Coordination with Restaurant Team

• Coordinate with the Service Team and Kitchen Team regarding billing-related issues.
• Ensure cancelled or modified orders are properly updated in the POS system.
• Communicate payment or billing discrepancies to the Outlet Manager.
• Support the restaurant team during peak hours.

6. Cash & Document Control

• Maintain proper records of cash collections and other payment transactions.
• Ensure bills, receipts, and supporting documents are properly maintained.
• Maintain confidentiality of financial and sales information.
• Follow all company procedures related to cash and billing controls.

7. Sales & Reporting

• Monitor daily sales through the POS system.
• Prepare required daily sales and collection reports.
• Support management in identifying billing discrepancies or unusual transactions.
• Ensure accurate closing of the outlet's billing system at the end of each shift/day.

Required Skills & Qualities

• Good numerical and basic accounting skills.
• Good knowledge of POS/billing systems.
• Accuracy and attention to detail.
• Honest and responsible approach to cash handling.
• Good communication and customer-service skills.
• Ability to work quickly during busy restaurant hours.
• Basic computer knowledge.
• Ability to handle cash, UPI, card, and digital payments.
• Good teamwork and coordination skills.

Experience & Qualification

• Minimum 1–2 years of billing/cashier experience preferred.
• Experience in restaurants, hotels, retail, or supermarkets is an advantage.
• Freshers with good numerical skills and basic computer knowledge may be considered.
• Minimum Plus Two qualification preferred.

Key Performance Indicators (KPIs)

• Billing accuracy.
• Zero unauthorized billing adjustments.
• Daily cash and payment reconciliation accuracy.
• Cash shortage/excess control.
• Speed of billing during peak hours.
• Accurate POS operation.
• Timely submission of daily closing reports.
• Guest satisfaction at the billing counter.
• Compliance with company billing and cash-handling procedures.

Ideal Candidate

The ideal candidate should be accurate, trustworthy, alert, customer-friendly, and comfortable handling cash and digital payments.

The person should be able to manage high billing volumes during peak hours without compromising accuracy and should strictly follow Sree Guruvayoor Tiffin's billing and cash-control procedures.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person