Billing Executive

Job Title: Admissions and Billing Executive

Department: Admissions and Billing

Industry: Healthcare / Hospital

Reporting To: Admissions and Billing In-Charge / Department Head

Location: Manipal Hospitals, Whitefield.

Job Summary

Responsible for managing patient admission, registration, billing, and discharge-related activities while ensuring accuracy of patient records, timely processing of transactions, and a smooth patient experience in accordance with hospital policies and procedures.

Key Responsibilities

• Patient Registration and Admission: Register patients, verify identification and relevant documents, create patient records, and complete admission formalities.
• Billing and Payments: Prepare accurate patient bills, process payments, generate invoices, and handle refunds and billing corrections as per hospital policy.
• Insurance and TPA Coordination: Coordinate with insurance companies and Third-Party Administrators (TPAs) for cashless approvals, documentation, and billing-related queries.
• Discharge Processing: Coordinate with clinical departments, pharmacy, and other concerned teams to facilitate timely bill clearance and patient discharge.
• Patient Assistance: Address patient and attendant queries regarding admission procedures, billing, deposits, and payment options professionally.
• Documentation and Records: Maintain accurate billing records, admission documents, payment receipts, and supporting paperwork.
• Coordination: Liaise with nursing, doctors, insurance, pharmacy, and other hospital departments to resolve admission and billing issues.
• Compliance: Follow hospital policies, financial procedures, confidentiality requirements, and applicable regulatory guidelines.
• Daily Reconciliation: Verify billing transactions, cash collections, payment records, and pending dues, and report discrepancies to the reporting manager.
• Customer Service: Ensure a positive patient experience through clear communication, timely assistance, and efficient handling of concerns.

Educational Qualification

• Graduate in any discipline; preference for Commerce, Finance, Business Administration, or Healthcare Management.

Experience

• 1–3 years of experience in hospital admissions, patient billing, front office, or healthcare operations preferred.
• Freshers with relevant qualifications and good communication skills may also be considered.

Required Skills

• Knowledge of hospital billing and admission procedures.
• Basic understanding of insurance and TPA processes.
• Proficiency in MS Office and hospital information systems (HIS).
• Good numerical, documentation, and coordination skills.
• Strong communication and patient-handling abilities.
• Attention to detail, problem-solving skills, and ability to work in shifts.

Key Performance Indicators (KPIs)

• Accuracy of billing and patient documentation.
• Timeliness of admissions and discharge processing.
• Billing error and discrepancy rates.
• Timely completion of insurance and TPA documentation.
• Patient satisfaction and query resolution.
• Accuracy of daily cash and billing reconciliation.

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person