Billing Functional Consultant

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Job Tilte: Utility Billing functional Consultant

Years of experience: 10+ years

Location: Perth

Key skills:

Deep retail utility billing expertise, supported by at least 10 years of relevant experience in energy or utility retail operations, billing assurance, tariff management or billing transformation.

• Strong knowledge of retail energy and utilities environment, including local billing practices, customer obligations, market arrangements and compliance considerations.

• End-to-end understanding of retail customer billing operating models and lifecycle processes, from customer and meter setup through billing, invoicing, adjustments, payments, reconciliation and exceptions.

• Hands-on understanding of how retail billing is initiated, including customer onboarding, account and service-point establishment, meter and register setup, meter data, consumption, billing determinants and bill generation.

• Strong knowledge of billing cycles, tariffs, pricing structures, charging mechanisms, concessions or rebates where applicable, fees, taxes and other bill components.

• Understanding of customer movements and service events that affect billing, including connections, disconnections, moves, transfers, meter exchanges, register changes and account closure.

EXPERIENCE REQUIRED:

• Minimum 10 years of relevant experience in utility retail billing, customer operations, revenue operations, billing assurance, tariff management or billing transformation.

• Demonstrated experience supporting a retail transformation, billing platform replacement, customer system implementation or major billing process change.

• Experience within an Australian utility retail environment is essential; direct retail utility experience is strongly preferred.

• Experience working with government-owned utilities or regulated customer service environments is highly desirable.

• Practical experience collaborating with business operations, regulatory, finance, testing, product vendor and delivery teams.

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

Long-term career growth

We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadership roles.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting-edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note: Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process.