Billing Incharge

Patient Billing & Invoicing

Prepare accurate bills for consultations, procedures, surgeries, diagnostics, pharmacy, room charges, and other services.

Verify that all services provided are correctly captured in the billing system.

Generate invoices, receipts, credit notes, and refunds as required.

Insurance & TPA Billing

Coordinate with insurance companies and TPAs for cashless and reimbursement claims.

Verify insurance eligibility, approvals, coverage limits, and documentation.

Prepare and submit claims within prescribed timelines.

Follow up on rejected, pending, or short-settled claims.

Cash & Collection Management

Supervise daily cash, card, UPI, bank-transfer, and other collections.

Ensure proper receipt issuance and reconciliation of collections.

Monitor outstanding patient and corporate/insurance receivables.

Coordinate with accounts/finance for daily cash and billing reconciliation.

Billing Accuracy & Revenue Control

Check tariff rates, discounts, packages, deposits, and adjustments.

Ensure no revenue leakage due to missed or incorrectly billed services.

Review cancelled bills, refunds, discounts, and manual adjustments.

Conduct regular billing audits and correct discrepancies.

Discharge Billing

Coordinate with nursing, pharmacy, laboratory, diagnostics, OT, and other departments to ensure all services are posted before discharge.

Prepare final bills and ensure required approvals are obtained.

Explain billing details and settlement requirements to patients/attendants.

Team Management

Supervise billing executives/cashiers and allocate daily responsibilities.

Train staff on billing procedures, software, tariffs, insurance processes, and customer service.

Monitor staff performance, attendance, productivity, and accuracy.

MIS & Reporting

Prepare daily/monthly reports on:

Total billing

Collections

Outstanding amounts

Insurance/TPA claims

Rejections and deductions

Refunds and discounts

Department-wise revenue

Submit reports to management/accounts/finance.

Coordination with Other Departments

Work closely with Accounts, Finance, Front Office, Medical Records, Pharmacy, Laboratory, Radiology, Nursing, and Operations.

Resolve billing-related discrepancies and patient complaints.

Coordinate with doctors and departments when clarification is required regarding procedures or charges.

Compliance & Documentation

Ensure billing follows hospital policies, approved tariffs, insurance requirements, and applicable healthcare/tax regulations.

Maintain proper records of bills, receipts, approvals, refunds, and claims.

Ensure confidentiality and appropriate handling of patient financial information.