Billing Manager

Who We Are:

Eagle Telemedicine is the leader in technology-enabled inpatient and outpatient care for sustainable healthcare resilience. Eagle has 450+ active physicians and 70+ W2 exempt, non-union employees based in Atlanta, Georgia, serving hospitals in more than 40 states.

Why Eagle Is a Premier Place to Work:

At Eagle, we invest in our people and back it up with meaningful benefits that support your health, financial future, and time to recharge.

• Comprehensive Health Coverage

Eagle covers 80% of medical premiums, helping keep quality healthcare affordable for you and your family.

• Retirement You Can Count On

We match up to 4% of your salary in our retirement plan—and you’re 100% vested, because your future matters.

• Time to Recharge

Enjoy a generous PTO program with 120 hours (15 days) in your first full year of service.

Job Summary:

The Billing Manager oversees the Company's end-to-end billing function, ensuring invoices are timely, accurate, and compliant with customer contracts while leading billing operations, collections, automation, onboarding, and continuous process improvement.

Direct Report Responsibilities:

Directly manages 1–2 Billing Specialists/Analysts and is responsible for hiring, coaching, performance management, and development.

Duties/Responsibilities:

• Manage the end-to-end customer billing cycle.
• Manage the collections process.
• Ensure invoices are accurate, timely, and contract compliant.
• Understand customer contracts and ensure billing terms are accurately configured in Quickbase and the Billing Log.
• Lead customer billing onboarding meetings.
• Serve as the primary contact for billing discrepancies.
• Manage billing automation through Quickbase and/or Sage Intacct.
• Partner with developers to enhance automation, review testing files, and validate enhancements.
• Collaborate with Accounting, Operations, Sales, Legal, and IT to improve billing processes.
• Identify opportunities for process redesign and automation.
• Perform analytical reviews and ad hoc billing analyses.
• Support monthly close activities.
• Support internal and external financial audits for billing-related inquiries.
• Monitor billing KPIs and recommend operational improvements.

Required Skills/Abilities:

• Strong knowledge of billing, collections, and accounts receivable.
• Ability to interpret contractual billing terms.
• Experience with Quickbase or similar workflow tools preferred.
• Advanced Microsoft Excel skills.
• Strong analytical, organizational, leadership, and customer service skills.
• Excellent written and verbal communication skills.
• Strong business partnership skills.

Education & Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
• Five or more years of progressive billing or revenue cycle experience.
• Supervisory experience required.
• Healthcare or professional services billing experience preferred.
• Experience with contract-based billing, ERP systems, and billing automation preferred.

Physical Requirements

Hybrid position requiring at least 3 days per week in the office, subject to manager approval.
Prolonged periods of sitting and computer work.
Must be able to lift up to 15 pounds.