Billing Manager

Our client is a high growth software company looking to hire a hands-on Billing Manager. This person will own billing, resolve complex billing issues, and improve the systems and processes supporting an evolving business.

Responsibilities

• Manage account setup and invoicing for enterprise and channel customers, updating billing as agreements change.
• Work with commercial teams to evaluate custom payment and pricing requests, identify system limitations, and develop workable solutions.
• Configure charges for subscriptions and consumption, including volume discounts, advance payments, account changes, and contract adjustments.
• Investigate incorrect charges and customer questions, arrange invoice corrections, and prevent repeat problems.
• Monitor data flowing between sales, billing, and financial systems; resolve errors that affect invoice accuracy.
• Verify billed amounts against contractual terms and usage records, maintaining supporting schedules for accounting close and audits.
• Support renewals and expansions by reviewing customer activity and calculating necessary credits or adjustments.
• Strengthen billing controls and reduce manual work as customer volume and contract complexity increase.

Qualifications

• 6-8+ years of billing or order to cash experience, managing customer invoicing.
• Hands-on experience with usage-based or consumption-based billing is required.
• Ability to interpret negotiated agreements and configure the corresponding billing rules.
• Experience troubleshooting across ERP, CRM, billing, and tax platforms.
• Understanding of receivables, deferred revenue, and ASC 606.
• Bachelor’s degree in accounting or finance.
• Strong follow-through, careful attention to numbers, and the ability to manage competing deadlines.
• Comfortable working directly with customers and partnering with sales, accounting, and other internal teams.