Billing Manager

Summary

We strive to be enterprising, respectful, inclusive, insightful, and tenacious in every aspect of our business, including our interactions with clients, colleagues, and the communities where we have a presence. We rely on these core values to serve clients in key practice areas and industries – the pillars of Brown Rudnick: crisis management, which includes restructuring, investigations, and special situations; global litigation; life sciences; technology; and brand and reputation management.

We are seeking a detail-oriented and proactive Billing Manager to join our Billing & Collections team. Reporting to the Director of Billing & Collections, this role oversees all aspects of client billing, ensuring accuracy, efficiency, and compliance with client guidelines and firm policies. The Billing Manager will lead and mentor a team of billing professionals while managing multiple priorities and deadlines. Strong organizational and communication skills are essential for effectively collaborating with attorneys, clients, and internal stakeholders in a fast-paced environment.

Responsibilities

• Lead and mentor a team of billing professionals, fostering a supportive and collaborative work environment.
• Develop, document, and implement streamlined billing processes and procedures to enhance efficiency and consistency.
• Provide hands-on support to billing coordinators, troubleshooting day-to-day challenges and ensuring seamless operations.
• Act as a key liaison between the Intake Group and Billing Department to ensure approved billing terms and conditions are accurately communicated.
• Manage monthly billing compliance, generate insightful reports, and present key findings to senior management.
• Serve as the primary point of contact with the IT Department for billing-related issues, particularly those involving Aderant Expert applications.
• Escalate critical billing concerns and insights to the Chief Financial Officer and Director of Billing & Collections as needed.
• Manage a select portfolio of billing attorneys, ensuring exceptional service and accurate billing practices.
• Oversee timely responses to client and attorney requests for billing-related information.
• Collaborate with the Pricing team to ensure clear communication of client-specific billing arrangements.
• Support additional billing and financial operations as needed.

Qualifications

• Bachelor’s degree in related field preferred.
• 6+ years of legal billing experience required, preferably in a mid to large size law firm, with 2+ years supervisory experience preferred.
• Proficiency in billing software (e.g. Aderant, Elite, or similar) and e-billing platforms.
• Understanding of legal billing procedures, fee arrangements, and client guidelines.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively.
• Able to interact with all levels of legal staff and personnel, including management and support staff.
• Team-oriented and able to work in a multi-office environment across all technology platforms.
• Excellent attention to detail and able to follow up and follow through.
• Strong organizational, writing, communications and time management skills.
• Self-starter with a collaborative "get the job done" attitude.

Who We Are

Brown Rudnick is a leading international law firm that provides exceptional, client-driven service in global litigation, crisis management (restructuring, investigations and special situations), brand and reputation management, life sciences and technology. We advise on high-profile cross-border matters while providing the kind of personal attention to clients that is typically found at boutiques. Our enterprising and tenacious lawyers serve our clients around the globe from offices in key financial centers in the U.S. and the U.K., and have been recognized by, among others, Chambers & Partners, Legal 500, Benchmark Litigation and Law360 for excellence in their fields.

Brown Rudnick LLP is an Equal Opportunity Employer , committed to recruiting, developing, and advancing talented professionals from all backgrounds across the spectrum of diversity. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws, without regard to race, ethnicity, color, ancestry, religious beliefs, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity and/or expression, age, national origin, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or another protected characteristic, all as defined by applicable laws.