Billing Manager

Ref Number

B30-00270

Professional Expertise

Finance

Department

People and Culture & PS Hub (B30)

Location

London

Working Pattern

Full time

Salary

£56,431-£66,437

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

27-Oct-2026

About us

UCL’s Finance Services function supports the effective financial management of the university, providing robust, compliant and customer-focused services across UCL. The Billing team plays an important role in supporting departmentally led income-generating activity, working closely with Faculty Finance and colleagues across Credit Control, Legal, Compliance and Assurance, ISD, Audit and the wider Finance community. The team is focused on delivering consistent service standards, strong financial controls and effective ways of working across faculties.

About the role

As a Billing Manager, you will lead the delivery of a consistent, compliant and user-focused revenue service, overseeing activity from initial triage through to billing and income recognition. You will manage and develop the Billing team, setting priorities, monitoring performance and ensuring accurate and timely service delivery. You will provide advice and escalation support on complex, high-value or higher-risk cases, while maintaining effective financial controls, audit trails and assurance requirements. A key part of the role will be building strong relationships across UCL, using management information to improve performance, and leading improvements to processes, systems, SOPs and service standards.

If you have any questions about the role or the application process, please contact Passant Khalifa at [email protected]

About you

You will bring significant experience of finance operations, accounts receivable, billing, credit control or operational service delivery, ideally gained within a large or complex organisation. You will have experience of leading and developing a team, managing competing priorities and delivering a high-quality, customer-focused service. You will have a strong understanding of financial controls, audit and compliance requirements, alongside the analytical skills to use management information to identify risks and drive improvements. An effective communicator and relationship builder, you will be confident influencing and advising a range of stakeholders and comfortable using Excel, finance, CRM or case-management systems. You will also be able to demonstrate experience of improving processes, strengthening controls and standardising ways of working, alongside a commitment to equality, diversity and inclusion.

What we offer

As well as exciting opportunities, UCL offers a range of great benefits. Find out more: UCL Rewards and Benefits.

• 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
• Option to purchase 5 additional days’ annual leave
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme, season ticket loan, and immigration loan
• Relocation support for eligible posts
• On-site nursery and gym
• Enhanced maternity, paternity, and adoption pay
• Staff Support Service (employee assistance programme)
• Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.”

Read more: UCL Equality, Diversity and Inclusion.

Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy