Billing Operations Analyst (12 Month Contract)

• OpenTable, a global leader in restaurant technology, is seeking a detail-focused Billing Operations Analyst to join our team in London for a 12 month contract
• In this role, you will support all elements of our global billing process, ensuring smooth and accurate operations that directly impact our restaurant partners and our bottom line
• You will solve complex billing problems, suggest operational improvements, and collaborate with cross-functional teams to meet customer needs
• This is an opportunity to make a tangible impact on a global scale while leveraging new technologies to enhance workflows
• Process and manage global billing operations, including generating invoices and credit memos, to ensure accurate and timely financial transactions
• Resolve billing issues and respond to stakeholder inquiries promptly to maintain high customer satisfaction
• Collaborate with Finance and Sales to resolve discrepancies and manage Pricing Request Forms, ensuring alignment with approved contractual terms
• Conduct regular audits and execute end-of-month activities to ensure the absolute accuracy of billing and financial data
• Identify bottlenecks and lead projects to continuously improve billing systems and processes, including the exploration of AI tools
• Prepare detailed reports, handle ad-hoc analyses, and maintain comprehensive documentation for audit readiness

Benefits

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge- 1+ years of experience in billing, accounts receivable, or financial operations
• Proficiency in navigating and utilizing enterprise billing systems (e.g., Salesforce, NetSuite, Oracle, or similar)
• Strong communication skills with a clear ability to collaborate effectively with diverse stakeholders
• Exceptional organizational skills and attention to detail, with a proven ability to manage time efficiently
• Demonstrated ability to confidently work with spreadsheets and perform basic data analysis
• Experience with or a strong interest in exploring AI tools to enhance operational efficiency
• Proven ability to make informed decisions and independently progress tasks in a dynamic environment
• Adaptability to changing priorities and a continuous improvement approach to overcoming challenges
• A proactive, problem-solving mindset with an openness to learning new methodologies