Billing Operations

Key Responsibilities:

• Handle daily billing operations & invoicing for both export-import (EXIM) and domestic freight forwarding shipments.
• Ensure accurate and timely issuance of customer invoices, debit/credit notes, and supporting billing documentation in accordance with client agreements and rate cards.
• Oversee the verification of operational cost sheets, vendor invoices, and Proof of Delivery (POD) documents prior to final billing generation.
• Monitor accounts receivable aging related to billing discrepancies and collaborate with the finance and collections teams to resolve disputes.
• Streamline billing workflows, identify operational bottlenecks, and implement standard operating procedures to reduce invoicing lead time and billing errors.
• Coordinate closely with customer service, sales, operations, and external clients to clarify billing items, rate discrepancies, and additional charges (e.g., storage, detention, demurrage).
• Prepare routine billing performance reports, reconciliation summaries, and operational KPIs for management review.

Job Requirements:

• High School, Associate Degree, or Bachelor's Degree in Finance, Accounting, Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum 2 years of working experience in billing, invoicing, or finance operations within the freight forwarding or logistics industry, with at least one to two years in a supervisory or team lead capacity.
• Comprehensive understanding of freight forwarding billing processes for air, sea, domestic trucking, and customs clearance services.
• Strong familiarity with export-import documentation, shipping terms (Incoterms), and additional freight charge structures.
• High proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables, advanced formulas) and experience using freight forwarding ERP/TMS/Billing software.
• Analytical problem-solving and cross-departmental communication skills.
• Willing to be placed in Kosambi, Tangerang Regency (WFO).