V
VOIS
Billing Operations-L2 Support
Skills
AI
1 month ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Hybrid
Published on:
29 September 2026
What they need
- Provide hands-on L2 Application Operations leadership for telecom Billing Operations, with primary focus on bill run processing, invoice posting, call/CDR processing and discrepancy management across supported billing platforms.
- Ensure reliable daily and bill-cycle operations through technical monitoring, incident restoration, SLA/KPI adherence, pre/post-bill validation, reconciliation, exception handling and proactive problem management.
- Drive automation, observability, continual improvement and responsible AI/AIOps adoption to reduce manual effort, improve billing accuracy and accelerate detection and resolution of operational issues.
- Requires years of Telecom IT, BSS or enterprise billing Application Operations experience with strong hands-on production-support responsibility.
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