Billing Operations Manager

Job Profile

LSL Property Services plc is one of the UK’s leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for a Billing Operations Manager to join our Central Finance team.

Based in our Newcastle upon Tyne office, the Billing Operations Manager will lead and continuously improve billing operations across multiple divisions. This role ensures accurate and timely invoicing, strong controls, effective issue resolution, and a well-coached team that delivers reliable service to customers and internal stakeholders. You will be responsible for strengthening cash discipline through accuracy, governance, and insights to prevent recurring issues.

What you’ll be doing:

Reporting to the Head of Finance Operations, you will:

• Managing end-to-end billing and invoice production
• Ensuring billing controls, governance, and compliance
• KPI reporting and month-end analysisProcess improvement and root cause analysisLeading and developing a small team
• Ensuring billing controls, governance, and compliance
• Stakeholder management across divisions
• Managing end-to-end billing and invoice production

What we’re looking for

• Experience leading an Accounts Receivable or Billing team
• Experience handling customer, account or transaction information with a good level of accuracy.
• Experience creating KPI reporting
• Experience of process improvement

Why join LSL?

• Join a newly centralised Finance Hub and help shape how our Billing service develops.
• Take ownership of a key finance operation with the opportunity to improve processes and ways of working.
• Lead and develop a team within a changing and evolving finance environment.
• Work collaboratively with colleagues across Finance, Procurement and the wider LSL Group.

Be part of a major UK property services group at an exciting stage in the development of its finance operations.Location: Newcastle upon Tyne – predominantly office-based.

If you’re an experienced Billing Operations Manager professional who enjoys leading teams, improving processes and delivering a high-quality finance service, we’d love to hear from you.