Billing Operations Manager

Senior Manager, Revenue and Billing

Washington, DC-based professional services/consulting firm – recognized consistently as a top workplace – offering a supportive, collaborative, and collegial culture – prides itself on excelling at retaining talent and providing opportunities for career advancement. If you are looking for a place to do high-quality work and genuinely enjoy your career and culture, please keep reading!

Compensation: $135,000 - $160,000 + disc. annual bonus (compensation is based on job-related, non-discriminatory factors including qualifications and experience, education, external market data and internal equity).

Role Overview

• Help run strategic direction for the revenue and billing function to maximize cash flow
• Be ready to maintain and improve internal and external client relationships.
• Be engaged while overseeing the management of all processes related to revenue recognition, unbilled, billing, collections, and management of the billing team.
• Own monthly revenue recognition process for time and expense, fixed prices, and other alternative fee arrangements.
• Develop and maintain written operational policies and procedures to ensure compliance with revenue recognition methods.
• Manage the billing team and process to include accounting and management of the matter life cycle: set-up, maintenance and monitoring of matters in compliance with contractual requirements.
• Manage and analysis of unbilled, billing process efficiency, accounts receivable and collections.
• Execute and maintain highly effective communication with the Client Service teams to ensure proactive management of the financial performance of key matters
• Provide leadership and direction to billing team to ensure day-to-day operations within the revenue cycle management are billed and collected accurately and efficiently
• Develop and implement solutions in D365 F&O to optimize the revenue, billing, and collection processes, including e-bill matters
• Collaborate with the Practice Managers team to manage and monitor matter-related information, which includes: Client billing contact information resolution, when necessary; Client bill rate management, including e-billing; Proactive WIP and collections monitoring; Effective utilization of D365 F&O and Power BI reports
• Improve the process and timeliness of capturing hours and costs for affiliates and independent contractors to ensure efficiency and inclusion in the monthly billing process.
• Monitor and report on key metrics - cash collections, DSO for A/R, speed to bill WIP, speed to collect, AR and WIP aging, payment plans, and, write-downs and write-offs.
• Inform all teams and leadership about trends and issues impacting financial performance.
• Summarize detailed data clearly and concisely so that information is actionable and in an easy-to-understand format
• Participate in system implementations and upgrades as it pertains to the revenue and billing processes, ensuring that functionality is robustly tested during user acceptance testing
• Manage employee performance and mentor staff

Desired Experience & Qualifications

• BS/BA in Business, Finance, Accounting or General highly preferred
• Ideally, 10+ years of experience with the revenue and billing cycle in a professional service company
• Exposure to law firms, consulting or professional services environments is preferred.
• Five (5) years of supervisory and/or management experience
• Strong ERP training preferred; MS Excel skills required

Superb Culture & Benefits Offered

• Generous, unique tuition reimbursement
• Free onsite fitness center
• Low healthcare premiums and wellness benefits
• Daily breakfast!
• Individual offices for all employees
• $100/month wellness reimbursement
• Hybrid work environment with three coordinated in-office days per week.
• Open culture where your voice is heard, your input is sought, and your contributions are rewarded.
• Fun and engaging culture which includes frequent social events.
• Rooftop terrace, standing desks, espresso machine, free snacks, pool and other games!