Billing Operations Manager

Job Title: AR / Billing Operations Sr Manager

Job Duration: 6+month contract (Possibility for extension)

Job Location: Hybrid in El Segundo CA (work in PST hours)

Role Summary We are seeking a hands-on AR / Billing Operations Sr Manager to help stabilize and improve a high-volume, multi-system billing and collections environment.

• This is a roll-up-your-sleeves role focused on bringing structure, consistency, and accountability to day-to-day operations.

• The ideal candidate is highly organized, process-driven, and comfortable stepping into ambiguity to quickly establish order.

• Given current business needs, we are prioritizing candidates with experience stepping into unstructured environments and quickly establishing process, controls, and operating discipline.

• This role will be expected to take immediate ownership of day-to-day operations while implementing structure, consistency, and accountability across the team.

• This role has visibility into broader process redesign and system improvements. Key Responsibilities Billing Execution & Oversight Ensure invoices are generated accurately and on time

• Implement and enforce daily and monthly billing checklists

• Identify and resolve billing errors and inconsistencies AR & Collections Support Drive execution of collections workflows and follow-ups

• Track aging, past-due accounts, and escalation paths

• Ensure consistent activity and visibility across the team Reconciliation & Reporting Support monthly AR and billing reconciliations across systems

• Ensure reports are consistent, traceable, and repeatable

• Help identify and investigate variances Process & Workflow Development Build and document clear workflows and SOPs

• Establish daily, weekly, and monthly checklists across billing and AR

• Implement validation and control steps to improve accuracy

• Drive adoption and enforce adherence across the team Operating Cadence & Metrics (NEW) Support implementation of daily and weekly reporting cadence

Track key metrics including:

• • AR aging and past due balances
• • Billing timeliness and accuracy
• • Collections activity and follow-up
• Improve visibility into team performance and operational health Team Coordination Provide day-to-day structure and oversight for billing and AR activities
• Help enforce deadlines, track tasks, and ensure follow-through
• Support training and standardization across the team
• Drive accountability for deadlines, deliverables, and performance expectations
• Reinforce structured ways of working and reduce ad hoc execution What Success Looks Like Billing is timely, accurate, and consistently executed
• AR reporting and reconciliations are stable and explainable
• Core processes are supported by clear checklists and workflows
• Team execution improves with better visibility and accountability Ideal Candidate Profile 510 years in AR, billing, or accounting operations
• Experience in high-volume or multi-system environments
• Strong attention to detail and process orientation
• Comfortable working in less structured environments and creating order
• Hands-on, proactive, and execution-focused
• Strong Excel skills (ability to work with large datasets and reconcile data)
• Experience stepping into environments that lack structure and building process from the ground up Positioning This role is focused on execution and stabilization, with the opportunity to expand into a broader role depending on performance and business needs..

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”