Billing Operations Specialist

Overview

About the role

As a Billing Operations Specialist in Alpharetta, GA, you’ll help ensure accurate, timely and contractually compliant customer billing across eight product lines. This is a full-time position connecting Customer Advocacy, Renewals, Sales, Revenue, Finance and Collections while supporting approximately 750 customer invoices each month. Your work will protect revenue, support cash collection and maintain accurate customer billing and asset information.

Key Responsibilities

• Review contracts and renewals to validate invoice accuracy before billing
• Process customer invoices, credits, rebills and multiple types of decommissions
• Support cash application, account reconciliation and billing dispute resolution
• Maintain accurate customer billing, contract, renewal and asset information
• Resolve billing discrepancies and protect revenue through timely adjustments

About you

You bring accountability, sound judgment and strong attention to detail to customer billing operations. You can interpret contractual information, identify discrepancies across systems and determine appropriate corrective action. You are comfortable working across teams and managing responsibilities where accuracy, timely resolution and quality control are essential.

Qualifications

• 3-5 years of billing, accounting or finance experience
• Experience reviewing contracts and validating renewal information against billing requirements
• Experience processing credits, rebills, decommissions and billing adjustments
• Experience reconciling accounts and resolving billing discrepancies
• Strong written and verbal communication skills with attention to detail

To be ahead of the pack, you might have:

• Experience working with Sage Intacct
• Experience working with Salesforce
• Background including a bachelor’s degree in accounting, finance or related field

What’s in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.