Billing Operator

Job Description – Billing Operator

Department: Billing / Accounts
Industry: Jewellery Retail
Location: Varanasi (Godowlia, Lahurabir, Paharia or Bhelupur)
Reporting To: Branch Incharge / Store Manager

Job Purpose

To manage customer billing accurately and efficiently, ensure accurate invoicing and payment processing, maintain billing records, and provide a smooth checkout experience while adhering to company policies and procedures.

Key Responsibilities

Customer Billing

• Prepare accurate invoices for Gold, Diamond and Silver jewellery.
• Verify product details, weight, purity, making charges, discounts, taxes and final amount before generating the bill.
• Ensure all billing is done as per approved company rates, offers and policies.
• Recheck invoice details with the customer before completing the transaction.

Payment Handling

• Process cash, UPI, debit/credit card and other approved payment modes.
• Verify payment confirmation before completing the billing process.
• Maintain proper records of all payment transactions.
• Coordinate with the Accounts team for payment-related discrepancies.

Jewellery & Documentation

• Ensure correct product/tag details are entered into the billing system.
• Verify HUID, product code, tag number and other mandatory details wherever applicable.
• Ensure required certificates, receipts and documents are provided to customers.
• Maintain confidentiality of customer and transaction information.

System & Software

• Operate the company's billing/ERP software accurately.
• Ensure all transactions are entered in the system on time.
• Report software, tagging, printer, QR-code or billing-related issues to the concerned team.
• Coordinate with the IT/Software team whenever required.

Cash & Daily Reconciliation

• Maintain proper cash and transaction records.
• Assist in daily cash and billing reconciliation.
• Match physical/payment records with system-generated reports.
• Immediately report any mismatch or discrepancy to the Branch Incharge/Manager.

Customer Service

• Interact with customers politely and professionally during the billing process.
• Clearly explain invoice details, payment information and applicable charges when required.
• Resolve basic billing queries and escalate complex issues to the concerned authority.

Compliance & Control

• Follow all company billing, discount, payment and approval policies.
• Do not provide unauthorized discounts or make changes without proper approval.
• Maintain complete confidentiality of customer, sales and financial information.
• Ensure proper documentation for cancellations, returns, exchanges and other adjustments.

Required Skills & Qualifications

• Graduate with relevant experience.
• Previous experience in jewellery retail billing will be preferred.
• Good knowledge of computers and billing/ERP software.
• Basic knowledge of calculations, GST and invoice preparation.
• Good communication and customer-handling skills.
• High attention to detail and accuracy.
• Ability to work under pressure during peak business hours.

Honest, responsible and disciplined approach to handling financial transactions.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person