Billing - Product Consultant

Product - Billing Consultant

Department: Product Operations and Delivery Billing (POD_BILLING)

Location: Bangalore

Experience: 0.3 Years

Employment Type: Full-Time

Work Mode: 5 days a week, work from office

Preferred: Immediate Joiner

About the Role :

We are looking for a Specialist Billing Product Delivery to join the billing product team and grow into end-to-end ownership of customer billing delivery. This is a hands-on role suited to early-career candidates who are curious about how products work and enjoy solving problems for real customers.

You will learn the MoveInSync billing platform in depth the trip-to-bill cycle, rate plans, billing masters and invoicing and use that knowledge to configure the product, investigate billing issues, and support customers through implementation and day-to-day queries. You will start with guided ownership of smaller accounts and issues and take on larger implementations as you build product depth.

We are not expecting a ready-made expert. We are looking for strong ownership, structured thinking, a genuine willingness to talk to customers, and the appetite to learn a complex billing product quickly. Training on the product and the domain will be provided.

Key Responsibilities:

1. Billing Product Knowledge & Configuration

2. Issue Investigation & Debugging

3. Customer Communication & Stakeholder Coordination

4. End-to-End Delivery & Ownership

5. Product Training & Technical Support

6. Cross-Functional Collaboration

7. Documentation

Required Skills :

• 0.3 years of experience in a product, implementation, support, operations, or customer-facing technology role. Fresh graduates with the right aptitude are welcome to apply.
• Strong sense of ownership and accountability the commitment to see a problem through to closure.
• Good written and verbal communication skills, with the confidence to speak to customers and stakeholders.
• A team player with a collaborative, approachable nature.
• A natural inclination to talk to people, ask questions, and understand their perspective and problems.
• Analytical and structured approach to problem-solving, with an eye for detail.
• Comfortable working with data able to read through records, spot patterns, and follow a logical trail.
• Willingness to learn a complex billing domain and product quickly.
• Willingness to work from office 5 days a week.

Good to Have :

• A technical background (engineering or a related discipline).
• Exposure to business analytics or data-driven problem-solving.
• Prior customer-facing experience in support, consulting, implementation, or delivery.
• Basic knowledge of SQL or database queries.
• Basic awareness of REST APIs and JSON understanding request/response structures.
• Exposure to tools such as Jira, Confluence, Postman, or Swagger.
• Exposure to billing, fintech, ERP, CRM, or workflow-based products.
• Experience in a B2B SaaS or product-based technology company.

Core Competencies :

Ownership

Takes responsibility for assigned issues and deliverables and drives them to closure without needing to be chased.

Customer Orientation

Willing and able to engage directly with customers, understand their problem, and communicate clearly.

Product Learnability

Picks up billing product functionality quickly and applies it to solve customer requirements.

Problem Solving

Breaks a problem down, investigates methodically, and works towards the root cause rather than the symptom.

Collaboration

Works effectively with peers and across Product, Engineering, and QA teams.

Communication

Clear, structured, and professional communication with both technical and business stakeholders.

These are the core capabilities expected from the Specialist Billing Product Delivery role.

Please note : If this Job Description is not Aligned with your Interest and Current Responsibility Please Do not Waste Each Others time