Billing Services Supervisor

The Role:

• Handle the full spectrum of billing operations and statements to ensure accurate, timely, and high-quality service delivery.
• Support daily operation reviews on billing services and provide recommendations for continuous improvement in billing processes, workflows, and presentation standards.
• Coordinate with internal stakeholders on billing related matters, including system issues, data clarification, and process alignment.
• Monitor, coach and guide subordinates in handling customer enquiries in an efficient, professional, and customer oriented manner, ensuring service standards and KPIs are met.
• Assist in the preparation of management reports and handle ad hoc tasks when needed.
• Support finance transformation and process streamlining initiatives related to billing operations, participate in IT system enhancement projects, and perform other duties as assigned by Management.

The Person:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related disciplines.
• At least 7 years’ relevant experience in billing services or customer accounts, with at least 2 years of supervisory experience; experience in IT enhancement or system-related projects is a must.
• Customer oriented, detail minded, and passionate about service and process improvement.
• Strong problem solving skills with the ability to identify issues, analyze root causes, and propose practical solutions.
• Self-motivated with strong learning capacity; able to work independently and collaborate effectively across teams with good communication and interpersonal skills.
• Good command of written and spoken English, Cantonese, and Putonghua
• Proficient in PC applications, especially Microsoft Office; knowledge of billing systems and/or SAP is an advantage.
• Candidates with less experience will be considered as Assistant Billing Services Supervisor