Billing Specialist

Description Job Summary: The Billing Specialist plays a vital role in ensuring the financial health of the organization by creating invoices, processing payments, and effectively communicating with clients.

Job Responsibilities

• Generate, review, and process client invoices in QuickBooks and other billing systems with a high level of accuracy
• Verify billing details including pricing, service codes, and client account information before invoice submission
• Assist with processing lab order payments received at the laboratory, ensuring accurate and timely documentation
• Support specimen handling processes to confirm payment has been received prior to processing
• Monitor and maintain accounts receivable, ensuring timely follow-up on outstanding balances
• Process incoming payments and accurately reconcile accounts
• Investigate and resolve billing discrepancies, payment issues, and account variances
• Respond promptly and professionally to client billing inquiries via phone or email
• Maintain accurate client records including billing terms, contract pricing, and contact information
• Assist with monthly billing cycles and financial reporting support as needed
• Coordinate with internal departments such as Client Services and Operations to resolve billing-related issues
• Process internal payments for supplies and vendor invoices when applicable
• Maintain documentation and compliance with internal financial procedures and recordkeeping standards
• Support continuous improvements in billing processes and workflow efficiency
• Perform additional tasks or special projects as assigned by leadership

Qualifications & Skills

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• 3+ years of billing, accounts receivable, or revenue cycle experience (healthcare or laboratory billing experience strongly preferred)
• Experience using QuickBooks or similar accounting software required
• Proficiency in Microsoft Office Suite, particularly Excel
• Experience with medical billing platforms, laboratory billing systems, or healthcare software is a plus
• Strong understanding of billing processes, payment reconciliation, and accounts receivable management
• Excellent attention to detail and strong numerical accuracy
• Strong organizational and time-management skills with the ability to meet deadlines
• Ability to prioritize tasks and work efficiently in a fast-paced environment
• Excellent written and verbal communication skills
• Strong customer service mindset and ability to professionally interact with internal teams and clients
• Ability to maintain confidentiality and handle sensitive financial information with discretion

About the Organization Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.