Billing Specialist

About Our Organization

PX Therapy Group is a locally owned outpatient physical therapy company. We focus on giving high-quality, one-on-one care to our patients. Our clinics are run by experienced clinicians, and we value teamwork, strong communication, and great patient relationships. We run well-supported clinics throughout the Midwest and Mountain West.

Job Summary

We are looking for a detail-oriented and dependable medical biller who enjoys helping patients and supporting clinic operations. In this role, you will process insurance claims, post payments, follow up on unpaid balances, and help ensure accurate billing and documentation. You will work closely with clinic staff, insurance companies, and patients to help resolve billing questions and maintain efficient revenue cycle processes. Your work helps support accurate reimbursement and a positive patient experience.

Education and Experience

High school diploma or equivalent

Previous medical billing, healthcare office, or insurance experience preferred

Skills

Good communication and customer service skills

Basic reading, writing, and computer skills

Attention to detail and accuracy

Ability to learn insurance and billing procedures

Simple problem-solving and organizational skills

Ability to work independently and with a team

Basic time-management skills

Comfort using office software and billing systems

Work Context

Communication

You will communicate with patients, insurance companies, clinic staff, and outside providers regarding claims, payments, billing questions, and account updates.

Role Relationships

You will work closely with service coordinators, clinic leadership, therapists, and other billing team members. Most communication occurs by phone, email, or within shared office systems.

Responsibility for Others

You help support clinic operations by maintaining accurate billing records, following up on claims, and helping ensure timely reimbursement. You do not supervise staff.

Conflictual Contact

Low to moderate. You may occasionally speak with frustrated patients or insurance representatives regarding balances, denied claims, or billing questions.

Work Setting

Indoor office or outpatient clinic setting with shared office spaces and computer-based workstations.

Environmental Conditions

Standard indoor environment with climate control. Limited travel may be required during training or team meetings.

Job Hazards

Low physical risk. Work mainly involves desk and computer tasks with occasional lifting of light office supplies or files.

Body Positioning

Primarily seated work with occasional standing, walking, bending, or carrying light items.

Work Attire

Business-casual or professional attire appropriate for a healthcare setting.

Impact of Decisions

Accurate billing and claim processing help maintain clinic revenue and patient satisfaction. Errors may result in delayed payments, denied claims, or billing issues.

Routine versus Challenging Work

Most tasks are routine and process-driven, though challenges may arise with insurance denials, payment discrepancies, or resolving patient billing concerns.

Pace and Scheduling

The pace is steady, with multiple deadlines and shifting priorities. Good time management helps balance claim processing, payment posting, phone calls, and follow-up tasks.

Primary Job Duties

Submit and track insurance claims accurately and timely

Post insurance and patient payments into billing systems

Review claims for errors or missing information before submission

Follow up on denied, unpaid, or delayed claims

Communicate with insurance companies regarding claim status and reimbursement

Assist patients with billing questions or payment information

Maintain accurate patient account records and documentation

Process refunds, adjustments, and payment plans when needed

Work with clinic staff to gather or correct billing information

Help maintain compliance with billing policies and procedures

Use office software and billing systems to complete daily tasks

Tools and Technology

EMR system

Medical billing software

Microsoft Windows

Microsoft Office (Teams, SharePoint, Outlook, Word, Excel)

Phone system

Printer, scanner, and fax machine